Common use of Service Level Agreement Summary Clause in Contracts

Service Level Agreement Summary. The Ethernet Switched E-LAN services Service Level Agreement is available to Customers with a minimum of a one (1) year commitment for each. Verizon reserves the right to amend the SLA from time to time effective upon written communication that may be delivered in the invoice or by other reasonable means. The SLA sets forth Customer’s sole and exclusive remedy for any claim relating to the Ethernet Switched E-LAN services Service or Verizon’s network. Verizon will determine in its sole discretion what records and data will be the basis for all SLA calculations and determinations. The maximum amount of credit in any calendar month under this SLA will not exceed the amount that, absent the credit, would have been charged for the Service in that month for the particular that was the subject of the credit.

Service Level Agreement Summary. The Ethernet Switched E-LAN services Service Level Agreement is available to Customers with a minimum of a one (1) year commitment for each. Verizon reserves the right to amend the SLA from time to time effective upon written communication that may be delivered in the invoice or by other reasonable means. The SLA sets forth Customer’s sole and exclusive remedy for any claim relating to the Ethernet Switched E-E- LAN services Service or Verizon’s network. Verizon will determine in its sole discretion what records and data will be the basis for all SLA calculations and determinations. The maximum amount of credit in any calendar month under this SLA will not exceed the amount that, absent the credit, would have been charged for the Service in that month for the particular that was the subject of the credit.