Service Level Agreement Levels. 2.1. Technical support requests are classified in several service levels (SLA− Service Level Agreement). The service levels differ in response time and other parameters and depend on a client category and/or a problem category.
Appears in 2 contracts
Samples: Bitrix Service Level Agreement, Bitrix Service Level Agreement
Service Level Agreement Levels. 2.1. Technical support requests are classified in several service levels (SLA− SLA* Service Level Agreement). The service levels differ in response time and other parameters and depend on a client category and/or a problem category.
Appears in 2 contracts
Samples: Bitrix Service Level Agreement, Bitrix Service Level Agreement
