Common use of Service Features Clause in Contracts

Service Features. The SYNAQ Securemail Service(s) comprises, as applicable to the Client and specified in the Proposal the following features (service dependent): Email filtering − Filtering of email for spam, viruses and phishing attempts. − Blocking of configured file types and emails based on size of email restrictions. - Additional risk mitigation against phishing attacks, specifically domain spoofing and whaling, using the ITP toolset, namely: Domain Anti-Spoof management, Executive Fraud Protection management and Protection Bypass management. - The risk and impact of URL based phishing, ransomware and malware attacks in emails are mitigated using LinkShield (URL threat protection). - Business rules and policies that effectively prevent the transmission of emails that contain sensitive and confidential information leaking out of the organisation via outbound email are introduced via Data Leak Prevention (DLP). - Sendmarc, powered by SYNAQ, is a service add-on to Securemail and is available in advanced and professional options. Email spooling − Spooling of email for up to 14 days if the destination mail server is unavailable. Smart host for bidirectional mail − Mail relay services offered. Mail relaying secured via a choice of (i) SMTP authentication or (ii) source IP address. Blacklists and Whitelists − Blacklists and Whitelists configuration to and/or from an email address and/or domain. Email Quarantine − Quarantine of emails classified as spam for 30 days and the ability to release emails from the quarantine. Reporting − The SYNAQ Securemail interface provides detailed reporting on o Audit trails of system events: includes user logins, reports generated, emails viewed and/or released from the quarantine. o Email analysis reports by domain, sending or recipient: includes percentage of email classified as clean email, spam, viruses; total data processed; total data delivered. o Sender / recipient analysis reports: includes breakdown of top senders or recipients by mail count and mail volumes. Spam training system − Ability to train the system to relearn email as clean or non- clean. Remote support − Email and telephonic support for registered Users of Clients between Monday and Friday 8am – 5pm (excluding public holidays). Critical system support 24 x 7 x 365 (1- hour response and 3-hour resolution time on system-wide critical errors). Administrator training − Administrator training for up to 2 administrators is available on request to be delivered at SYNAQ's offices. Domain wide service − SYNAQ Securemail is a domain-based service. This means that an entire email domain (e.g. ▇▇▇▇▇.▇▇▇) is configured for this service. − The service cannot be configured for a subset of Users on a domain. Branding − Disclaimers, banners and signatures automatically appended to outbound email as per the chosen configuration. − Ability to design & deploy email banners, signatures and a company-wide disclaimer. − Banners & signatures can be assigned by user, by group or globally. − Both plain text & HTML parts may be specified.

Service Features. The SYNAQ Securemail SecureMail Service(s) comprises, as applicable to the Client and specified in the Proposal the following features (service dependent): Email filtering − Filtering of email for spam, viruses and phishing attempts. − Blocking of configured file types and emails based on size of email restrictions. - Additional risk mitigation against phishing attacks, specifically domain spoofing and whaling, using the ITP toolset, namely: Domain Anti-Spoof management, Executive Fraud Protection management and Protection Bypass management. - The risk and impact of URL based phishing, ransomware and malware attacks in emails are mitigated using LinkShield (URL threat protection). - Business rules and policies that effectively prevent the transmission of emails that contain sensitive and confidential information leaking out of the organisation via outbound email are introduced via Data Leak Prevention (DLP). - Sendmarc, powered by SYNAQ, is a service add-on to Securemail SecureMail and is available in advanced and professional options. Email spooling − Spooling of email for up to 14 days if the destination mail server is unavailable. Smart host for bidirectional mail − Mail relay services offered. Mail relaying secured via a choice of (i) SMTP authentication or (ii) source IP address. Blacklists and Whitelists − Blacklists and Whitelists configuration to and/or from an email address and/or domain. Email Quarantine − Quarantine of emails classified as spam for 30 days and the ability to release emails from the quarantine. Reporting − The SYNAQ Securemail SecureMail interface provides detailed reporting on o Audit trails of system events: includes user logins, reports generated, emails viewed and/or released from the quarantine. o Email analysis reports by domain, sending or recipient: includes percentage of email classified as clean email, spam, viruses; total data processed; total data delivered. o Sender / recipient analysis reports: includes breakdown of top senders or recipients by mail count and mail volumes. Spam training system − Ability to train the system to relearn email as clean or non- clean. Remote support − Email and telephonic support for registered Users of Clients between Monday and Friday 8am – 5pm (excluding public holidays). Critical system support 24 x 7 x 365 (1- hour response and 3-hour resolution time on system-wide critical errors). Administrator training − Administrator training for up to 2 administrators is available on request to be delivered at SYNAQ's offices. Domain wide service − SYNAQ Securemail SecureMail is a domain-based service. This means that an entire email domain (e.g. ▇▇▇▇▇.▇▇▇) is configured for this service. − The service cannot be configured for a subset of Users on a domain. Branding − Disclaimers, banners and signatures automatically appended to outbound email as per the chosen configuration. − Ability to design & deploy email banners, signatures and a company-wide disclaimer. − Banners & signatures can be assigned by user, by group or globally. − Both plain text & HTML parts may be specified.