Retention of Complaint/Grievance Records. A copy of verbal complaints logs and records of disposition or written grievances shall be retained for five (5) years. If any litigation, claim negotiation, audit, or other action involving the documents or records has been started before the expiration of the five (5) year period, the records shall be retained until completion of the action and resolution of issues which arise from it or until the end of the regular five-year period, whichever is later.
Appears in 5 contracts
Samples: medicaid.ms.gov, medicaid.ms.gov, www.medicaid.ms.gov
