Response Levels Sample Clauses

Response Levels. Except as otherwise provided in this Exhibit M, PhaseCom shall be required to respond to service requests within a reasonable time. If and only if ADC has sold Products in commercial quantities to exclusive accounts will PhaseCom be required to meet the service response times set forth in this Section 2.
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Response Levels. Response Level Description -------------- ------------------------------------------------------------ 1st Level Telephone acknowledgment of receipt of report of an error or problem. 2nd Level Patch or work around (Program or manual), or temporary release or update release, which allows the user to continue to use all functions in the Products in all material respects. Final Level Official fix, update or release. PROBLEM RESOLUTION Upon receipt from the distributor of a report of an error or problem, Sagent shall take prompt corrective action to remedy the reported error or problem as follows within the following time periods. Classification 1st Level Final Level -------------- --------- ----------- Severity 1 under 1 hour Worked on continuously with best efforts to provide an official fix or workaround within 48 hours. Severity 2 under 2 hours Permanent correction in next scheduled release, unless otherwise agreed. Severity 3 within 2 hours Permanent correction when the particular program in next modified, unless otherwise agreed. Distributor Maintenance Services will also include: Maintenance Releases, in which Supplier will provide copyrighted in-line releases and workarounds as available; Upgrades, in which Supplier will provide new product releases (signified by a change in the version number) as substitutes for covered Products; and other generally available Technical Materials. Note that Maintenance Releases and Upgrades, where applicable, may not be used to increase the total number of copies of the Products. After upgrade or maintenance this agreement will only apply to the upgraded or maintained versions of a Products; Distributor agrees to destroy or archive (but not use or transfer) the prior version. Except as otherwise stated in this Agreement, Product upgrades to new platforms are generally not available free of charge. Supplier warrants that it will undertake all reasonable efforts to provide technical assistance under this Agreement and to rectify or provide solutions to problems where the Products does not function as described in the Products documentation, but Supplier does not guarantee that all problems will be solved or that any item will be error-free. Supplier will provide Distributor with substantially the same level of service throughout each annual Maintenance Term of this Agreement. Supplier may from time to time, 94 however, discontinue Products or versions, and stop supporting Products or versions within a reasonable time aft...
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Response Levels. ACFD shall respond to incidents as shown in ACFD Union City Response Plan attached as Exhibit 2. ACFD will maintain, at a minimum, the current level of ALS response, including both a 12-Lead EKG device and a mechanical CPR assist device on all three frontline companies, provided such devices remain available for ACFD’s use. If 12-Lead EKGdevices, mechanical CPR assist device, or both become unavailable for ACFD’s use, they may be replaced pursuant to Section 5(a) herein.
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Response Levels. The response level will be based on the request and needs of the incident. Scramble Response - This deployment of resources shall be within one (1) hour of notice from; LPHA, Regional/Area Mutual Aid Coordinator, or State Mutual Aid Coordinator. Anticipated deployment duration will range from one (1) hour to a maximum of 48 hours. Standard Response - This deployment of resources shall be within three (3) hours of notice from; LPHA, Regional/Area Mutual Aid Coordinator, or State Mutual Aid Coordinator. Anticipated deployment duration will range from 48 hours to a maximum of 96 hours. Maximum Response-The maximum time for deployment shall be for 16 days. This includes one travel day in each direction.
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Response Levels 
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Related to Response Levels

  • Offense Level Calculations i. The base offense level is 7, pursuant to Guideline § 2B1.1(a)(1).

  • Service Level Expectations Without limiting any other requirements of the Agreement, the Service Provider shall meet or exceed the following standards, policies, and guidelines:

  • Service Level In the event that League InfoSight discovers or is notified by you of the existence of Non-Scheduled Downtime, we will use commercially reasonable efforts to determine the source of the problem and attempt to resolve it as quickly as possible.

  • Service Levels Annex 1 to this Part A of this Call Off Schedule sets out the Service Levels the performance of which the Parties have agreed to measure. The Supplier shall monitor its performance of this Call Off Contract by reference to the relevant performance criteria for achieving the Service Levels shown in Annex 1 to this Part A of this Call Off Schedule (the Service Level Performance Criteria) and shall send the Customer a Performance Monitoring Report detailing the level of service which was achieved in accordance with the provisions of Part B (Performance Monitoring) of this Call Off Schedule. The Supplier shall, at all times, provide the Services in such a manner that the Service Levels Performance Measures are achieved. If the level of performance of the Supplier of any element of the provision by it of the Services during the Call Off Contract Period: is likely to or fails to meet any Service Level Performance Measure or is likely to cause or causes a Critical Service Failure to occur, the Supplier shall immediately notify the Customer in writing and the Customer, in its absolute discretion and without prejudice to any other of its rights howsoever arising including under Clause 12 of this Call Off Contract (Service Levels and Service Credits), may: require the Supplier to immediately take all remedial action that is reasonable to mitigate the impact on the Customer and to rectify or prevent a Service Level Failure or Critical Service Level Failure from taking place or recurring; and if the action taken under paragraph (a) above has not already prevented or remedied the Service Level Failure or Critical Service Level Failure, the Customer shall be entitled to instruct the Supplier to comply with the Rectification Plan Process; or if a Service Level Failure has occurred, deduct from the Call Off Contract Charges the applicable Service Level Credits payable by the Supplier to the Customer in accordance with the calculation formula set out in Annex 1 of this Part A of this Call Off Schedule; or if a Critical Service Level Failure has occurred, exercise its right to Compensation for Critical Service Level Failure in accordance with Clause 13 of this Call Off Contract (Critical Service Level Failure) (including subject, for the avoidance of doubt, the proviso in Clause 13.1.2 of this Call Off Contract in relation to Material Breach). Approval and implementation by the Customer of any Rectification Plan shall not relieve the Supplier of any continuing responsibility to achieve the Service Levels, or remedy any failure to do so, and no estoppels or waiver shall arise from any such Approval and/or implementation by the Customer. SERVICE CREDITS Annex 1 to this Part A of this Call Off Schedule sets out the formula used to calculate a Service Credit payable to the Customer as a result of a Service Level Failure in a given service period which, for the purpose of this Call Off Schedule, shall be a recurrent period of [one Month] during the Call Off Contract Period (the Service Period).

  • Staffing Levels To the extent legislative appropriations and PIN authorizations allow, safe staffing levels will be maintained in all institutions where employees have patient, client, inmate or student care responsibilities. In July of each year, the Secretary or Deputy Secretary of each agency will, upon request, meet with the Union, to hear the employees’ views regarding staffing levels. In August of each year, the Secretary or Deputy Secretary of Budget and Management will, upon request, meet with the Union to hear the employees’ views regarding the Governor’s budget request.

  • Performance Levels (a) The Performance Levels which apply to the performance by the respective Parties of their obligations under this Agreement are set out in Part 1 of Schedule 5. A failure by either Party to achieve the relevant Performance Level will not constitute a breach of this Agreement and the only consequences of such failure as between the Parties shall be the consequences set out in this Clause 5.6.

  • Customer Satisfaction 4.1 Services to be provided under Call Off Agreements to the satisfaction of Contracting Bodies 90% Confirmation by the Authority of the Supplier’s performance against customer satisfaction surveys

  • Project Specific Milestones In addition to the milestones stated in Section 212.5 of the Tariff, as applicable, during the term of this ISA, Interconnection Customer shall ensure that it meets each of the following development milestones:

  • Project/Milestones Taxpayer provides refrigerated warehousing and logistic distribution services to clients throughout the United States. In consideration for the Credit, Taxpayer agrees to invest in a new refrigeration and distribution facility in the XxXxxxxxx Park area of Sacramento, California, and hire full-time employees (collectively, the “Project”). Further, Taxpayer agrees to satisfy the milestones as described in Exhibit A (“Milestones”) and must maintain Milestones for a minimum of three (3) taxable years thereafter. In the event Taxpayer employs more than the number of full-time employees, determined on an annual full-time equivalent basis, than required in Exhibit A, for purposes of satisfying the “Minimum Annual Salary of California Full-time Employees Hired” and the “Cumulative Average Annual Salary of California Full-time Employees Hired,” Taxpayer may use the salaries of any of the full-time employees hired within the required time period. For purposes of calculating the “Minimum Annual Salary of California Full-time Employees Hired” and the “Cumulative Average Annual Salary of California Full-time Employees Hired,” the salary of any full-time employee that is not employed by Taxpayer for the entire taxable year shall be annualized. In addition, the salary of any full-time employee hired to fill a vacated position in which a full-time employee was employed during Taxpayer’s Base Year shall be disregarded.

  • Threshold Neither the Seller nor the Purchaser shall be required to make any indemnification payment pursuant to Section 8.1 or 8.2, respectively, until such time as the total amount of all Damages that have been directly or indirectly suffered or incurred by an Indemnified Party, or to which an Indemnified Party has or otherwise becomes subject to, exceeds $50,000 in the aggregate. At such time as the total amount of such Damages exceeds $50,000 in the aggregate, the Indemnified Party shall be entitled to be indemnified against the full amount of such Damages (and not merely the portion of such Damages exceeding $50,000).

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