Common use of Repairs and Replacements Clause in Contracts

Repairs and Replacements. Our guarantee for our work As part of your maintenance contract we will complete any repairs or replacements of any parts that we checked during your boiler service for the duration of the contract. If you call us out for a repair and we have not completed your boiler service we will need to complete a boiler service before completing any repairs. Please note that as this a maintenance contract (rather than an insurance contract) and so any repairs or replacements required outside of the boiler service may be subject to a separate charge if they are not related to the work that we carried out as part of the boiler service. If we have supplied any faulty parts, we will repair or replace any parts we’ve supplied within 12 months from the date that we carried out the work. This doesn’t affect your statutory rights under the Consumer Rights Act 2015, if applicable, and any laws that replace it. If you want independent advice about your rights, you can speak to Citizens Advice, or Trading Standards. Call out fee for repairs outside the boiler service The call out fee is a payment towards a repair you request. Your statement shows the call out fee that you’ve agreed to pay, when you report a major fault to us. You can see what is classified as a major fault in the product sections above. This product is designed to protect you against major faults however we can also repair minor faults but you will need to pay an extra callout fee for these. If you call us out again for the same fault within the contract period, you won’t have to pay an additional call out fee. Our engineers will use their expert judgement to assess whether it is the same fault. When we book your repair, we’ll ask to pre-authorise your debit or credit card for any call out fee to the repair. If you’re a landlord, the pre-authorised credit or debit card call out fee can come from your tenants, letting agents or other party you have chosen. We won’t put the charges through until after we complete the repair. If we have reason to believe that the people living in your home are at risk as a result of a health and safety hazard, we’ll send an engineer out even if we haven’t been able to pre-authorise a debit or credit card. Instead, we will invoice you for the call out fee and any other applicable charges if the repair or replacement was outside your boiler service after we’ve completed the work. Safety advice From time to time, we may tell you that your boiler, appliance or system needs repairs or improvements, to keep it working safely, but are not included under your contract, for example, if your ventilation doesn’t meet current Gas Safe regulations. If you decide not to follow this advice, we will not be able to complete any further repairs to your boiler or system, and your contract will keep running until you or we change or cancel it. When this happens, you will still be liable for the agreed payments under the contract until it is cancelled. Spare parts We’ll provide replacements with similar functionality to the replaced parts but these might not have the exact same features. If you decide to give us a replacement part that you’ve bought yourself, we will install it as long as the replacement part is on our approval list. We’ll try to get parts from the original manufacturer or our approved suppliers but if we cannot source the parts, we need we might cancel your contract. If you have an older boiler there is a chance that we may not be able to get hold of all the parts we need to fix your boiler or central heating. If we’ve agreed to maintain a boiler or system, but warned you that it might be difficult to find spare parts, we’ll do what we can, within reason, to repair it. If you are able to find a manufacturer approved part, we will be happy to fit it and reimburse you if you give us a receipt. The Hometree Powerflush Over time, gas central heating systems build up sludge that can block or narrow your pipes, radiators and boiler parts. The Hometree Power Flush is our way of removing that sludge from your system. We’ll tell you if your system needs a power flush to work properly. Please note that this will cost extra as this is not included in your care package. Following the purchase of your first Hometree Powerflush, any subsequent required powerflush will be complementary so long as you keep continuous care packages with us. If someone else carries out a powerflush for you, we will need to see the receipt before we are able to carry out any more repairs or replacement work for damage caused by sludge. Recovering losses caused by third parties If you request a repair, replacement or service under your contract or care package you will give us all the help necessary to recover any losses owed to us from third parties, following any repair or replacement that we carry out. We may ask you to give us help to recover loses before or after we carry out any repair or replacement.

Repairs and Replacements. Our guarantee for our work As part of your maintenance contract we will complete any repairs or replacements of any parts that we checked during your boiler annual service for the duration of the contract. If you call us out for to a repair and we have not completed your boiler annual service we will need to complete a boiler an annual service before completing any repairs. Please note that as this is a maintenance contract (rather than an insurance contract) and so any repairs or replacements required outside of the boiler annual service may be subject to a separate charge if they are not related to the work that we carried out as part of the boiler annual service. If we have supplied any faulty parts, we will repair or replace any parts we’ve supplied within 12 months from the date that we carried out the work. This doesn’t affect your statutory rights under the Consumer Rights Act 2015, if applicable, and any laws that replace it. If you want independent advice about your rights, you can speak to Citizens Advice, or Trading Standards. Call out fee for repairs outside the boiler annual service The call out fee is a payment towards a repair you request. Your statement shows the call out fee that you’ve agreed to pay, when you report a major fault to us. You can see what is classified as a major fault in the product sections above. This product is designed to protect you against major faults however we can also repair minor faults but you will won’t need to pay an extra callout a call out fee for theseif we find a fault during your annual service. The call out fee is a payment towards a repair you request. If you call us out again for the same fault within the contract period, you won’t have to pay an additional call out fee. Our engineers will use their expert judgement to assess whether it is the same fault. When we book your repair, we’ll ask to pre-authorise your debit or credit card for any call out fee to the repair. If you’re a landlord, the pre-authorised credit or debit card call out fee can come from your tenants, letting agents or other party you have chosen. We won’t put the charges through until after we complete the repair. If we have reason to believe that the people living in your home are at risk as a result of a health and safety hazard, we’ll send an engineer out even if we haven’t been able to pre-authorise a debit or credit card. Instead, we will invoice you for the call out fee and any other applicable charges if the repair or replacement was outside your boiler service after we’ve completed the work. Safety advice From time to time, we may tell you that your boiler, appliance or system needs repairs or improvements, to keep it working safely, but are not included under your contract, for example, if your ventilation doesn’t meet current Gas Safe regulations. If you decide not to follow this advice, we will not be able to complete any further repairs to your boiler or system, and your contract will keep running until you or we change or cancel it. When this happens, you will still be liable for the agreed payments under the contract until it is cancelled. Spare parts We’ll provide replacements with similar functionality to the replaced parts but these might not have the exact same features. If you decide to give us a replacement part that you’ve bought yourself, we will install it as long as the replacement part is on our approval list. We’ll try to get parts from the original manufacturer or our approved suppliers but if we cannot source the parts, we need we might cancel your contract. If you have an older boiler there is a chance that we may not be able to get hold of all the parts we need to fix your boiler or central heating. If we’ve agreed to maintain a boiler or system, but warned you that it might be difficult to find spare parts, we’ll do what we can, within reason, to repair it. If you are able to find a manufacturer approved part, we will be happy to fit it and reimburse you if you give us a receipt. The Hometree Powerflush Over time, gas central heating systems build up sludge that can block or narrow your pipes, radiators and boiler parts. The Hometree Power Flush is our way of removing that sludge from your system. We’ll tell you if your system needs a power flush to work properly. Please note that this will cost extra as this is not included in your care package. Following the purchase of your first Hometree Powerflush, any subsequent required powerflush will be complementary so long as you keep continuous care packages with us. If someone else carries out a powerflush for you, we will need to see the receipt before we are able to carry out any more repairs or replacement work for damage caused by sludge. Recovering losses caused by third parties If you request a repair, replacement or service under your contract or care package you will give us all the help necessary to recover any losses owed to us from third parties, following any repair or replacement that we carry out. We may ask you to give us help to recover loses before or after we carry out any repair or replacement.the

Repairs and Replacements. Our guarantee for our work As part of your maintenance contract Grace period before you can request a repair If you need a welcome service, you will not be able to request a repair until we will complete any repairs or replacements of any parts that we checked during your boiler service for have carried out the duration of the contractwelcome service. If you call us don’t need one then we can carry out for a repair and we have not completed any day after your boiler service we will need to complete a boiler service before completing any repairsstart date. Please note that as this a maintenance contract (rather than an insurance contract) and so any repairs or replacements required outside of the boiler service may be subject to a separate charge if they are not related to the work that we carried out as part of the boiler service. If we have supplied any faulty parts, we will repair or replace any parts we’ve supplied within 12 months from the date that we carried out the work. This doesn’t affect your statutory rights under the Consumer Rights Act 2015, if applicable, and any laws that replace it. If you want independent advice about your rights, you can speak to Citizens Advice, or Trading Standards. Call Call-out fee for repairs outside the boiler service The call out fee is a payment towards a repair you request. Your statement shows the call out fee that you’ve agreed to pay, when you whether: • You report a major fault to us. You can see what ; or • We find a fault during a welcome service or annual service If you signed up on or after 23rd August: The call out fee is classified as a major fault in the product sections above. This product is designed to protect payment towards a repair you against major faults however we can also repair minor faults but you will need to pay an extra callout fee for theserequest. If you call us out again for the same fault within the contract period, you won’t have to pay an additional call out fee. Our engineers will use their expert judgement to assess whether it is the same fault. Note: If you signed up before 23rd August: You will only have to pay the contribution fee for the first repair you receive in a 12-month period for a particular area (boiler and controls, central heating, plumbing and drains, home electrics). There will be no contribution fee for every subsequent repair to the same area in that 12-month period. When we book your repair, we’ll ask to pre-authorise your debit or credit card for any call out fee to the repair. If you’re a landlord, the pre-authorised credit or debit card call out fee can come from your tenants, letting agents or other party you have chosen. We won’t put the charges through until after we complete the repair. If we have reason to believe that the people living in your home are at risk as a result of a health and safety hazard, we’ll send an engineer out even if we haven’t been able to pre-authorise a debit or credit card. Instead, we will invoice you for the call call-out fee and any other applicable charges if the repair or replacement was outside your boiler service after we’ve completed the work. Safety advice From time to time, we may tell you that your boiler, appliance or system needs repairs or improvements, to keep it working safely, but are not included under covered by your contract, for example, if your ventilation doesn’t meet current Gas Safe regulations. If you decide not to follow this advice, we will not be able to complete any further repairs to your boiler or system, and your contract will keep running until you or we change or cancel it. When this happens, you will still be liable for the agreed payments under the contract until it is cancelled. Spare parts We’ll provide replacements with similar functionality to the replaced parts but these might not have the exact same features. If you decide to give us a replacement part that you’ve bought yourself, we will install it as long as the replacement part is on our approval list. We’ll try to get parts from the original manufacturer or our approved suppliers but if we cannot source the parts, we need we might cancel your contract. If you have an older boiler there is a chance that we may not be able to get hold of all the parts we need to fix your boiler or central heating. If we’ve agreed to maintain protect a boiler or system, appliance but warned you that it might be difficult to find spare parts, we’ll do what we can, within reason, to repair it. If you are able to find a manufacturer approved part, we will be happy to fit it and reimburse you if you give us a receipt. When the cost of repair is more than a new boiler If the cost of the repair for the boiler is likely to be more than the cost of a new boiler we will not be able to carry out the repair and instead we will recommend that you get a replacement boiler. You don’t need to use us to get a new boiler but we will give you a 15% discount if you get it replaced by us. If we think that the repair won’t solve the underlying problem we will advise you that we can fix it this time but will not be able to make any further repairs. Our guarantee for our work If we have supplied any faulty parts, we will repair or replace any parts we’ve supplied. We will also fix any faulty work that we’ve carried out within 12 months from the date that we carried out the work. This doesn’t affect your statutory rights under the Consumer Rights Act 2015, if applicable, and any laws that replace it. If you want independent advice about your rights, you can speak to Citizens Advice, or Trading Standards. The Hometree Mcr Gas Powerflush Over time, gas central heating systems build up sludge that can block or narrow your pipes, radiators and boiler parts. The Hometree Mcr GAS Power Flush is our way of removing that sludge from your system. We’ll tell you if your system needs a power flush to work properly. Please note that this will cost extra as this is not included in your care package. Following the purchase of your first Hometree Powerflush, any subsequent required powerflush will be complementary so long as you keep continuous care packages with us. If someone else carries out a powerflush for you, we will need to see the receipt before we are able to carry out any more repairs or replacement work for damage caused by sludge. Recovering losses caused by third parties If you request a repair, replacement or service under your contract or care package you will give us all the help necessary to recover any losses owed to us from third parties, following any repair or replacement that we carry out. We may ask you to give us help to recover loses before or after we carry out any repair or replacement.

Repairs and Replacements. Our guarantee for our work As part of your maintenance contract we will complete any repairs or replacements of any parts that we checked during your boiler annual service for the duration of the contract. If you call us out for to a repair and we have not completed your boiler annual service we will need to complete a boiler an annual service before completing any repairs. Please note that as this a maintenance contract (rather than an insurance contract) and so any repairs or replacements required outside of the boiler annual service may be subject to a separate charge if they are not related to the work that we carried out as part of the boiler annual service. If we have supplied any faulty parts, we will repair or replace any parts we’ve supplied within 12 months from the date that we carried out the work. This doesn’t affect your statutory rights under the Consumer Rights Act 2015, if applicable, and any laws that replace it. If you want independent advice about your rights, you can speak to Citizens Advice, or Trading Standards. Call out fee for repairs outside the boiler annual service The call out fee is a payment towards a repair you request. Your statement shows the call out fee that you’ve agreed to pay, when you report a major fault to us. You can see what is classified as a major fault in the product sections above. This product is designed to protect you against major faults however we can also repair minor faults but you will won’t need to pay an extra callout a call out fee for theseif we find a fault during your annual service. The call out fee is a payment towards a repair you request. If you call us out again for the same fault within the contract period, you won’t have to pay an additional call out fee. Our engineers will use their expert judgement to assess whether it is the same fault. When we book your repair, we’ll ask to pre-authorise your debit or credit card for any call out fee to the repair. If you’re a landlord, the pre-authorised credit or debit card call out fee can come from your tenants, letting agents or other party you have chosen. We won’t put the charges through until after we complete the repair. If we have reason to believe that the people living in your home are at risk as a result of a health and safety hazard, we’ll send an engineer out even if we haven’t been able to pre-authorise a debit or credit card. Instead, we will invoice you for the call out fee and any other applicable charges if the repair or replacement was outside your boiler annual service after we’ve completed the work. Safety advice From time to time, we may tell you that your boiler, appliance or system needs repairs or improvements, to keep it working safely, but are not included under your contract, for example, if your ventilation doesn’t meet current Gas Safe regulations. If you decide not to follow this advice, we will not be able to complete any further repairs to your boiler or system, and your contract will keep running until you or we change or cancel it. When this happens, you will still be liable for the agreed payments under the contract until it is cancelled. Spare parts We’ll provide replacements with similar functionality to the replaced parts but these might not have the exact same features. If you decide to give us a replacement part that you’ve bought yourself, we will install it as long as the replacement part is on our approval list. We’ll try to get parts from the original manufacturer or our approved suppliers but if we cannot source the parts, we need we might cancel your contract. If you have an older boiler there is a chance that we may not be able to get hold of all the parts we need to fix your boiler or central heating. If we’ve agreed to maintain a boiler or system, but warned you that it might be difficult to find spare parts, we’ll do what we can, within reason, to repair it. If you are able to find a manufacturer approved part, we will be happy to fit it and reimburse you if you give us a receipt. The Hometree Powerflush Over time, gas central heating systems build up sludge that can block or narrow your pipes, radiators and boiler parts. The Hometree Power Flush is our way of removing that sludge from your system. We’ll tell you if your system needs a power flush to work properly. Please note that this will cost extra as this is not included in your care package. Following the purchase of your first Hometree Powerflush, any subsequent required powerflush will be complementary so long as you keep continuous care packages with us. If someone else carries out a powerflush for you, we will need to see the receipt before we are able to carry out any more repairs or replacement work for damage caused by sludge. Recovering losses caused by third parties If you request a repair, replacement or service under your contract or care package you will give us all the help necessary to recover any losses owed to us from third parties, following any repair or replacement that we carry out. We may ask you to give us help to recover loses before or after we carry out any repair or replacement.