Reactive Maintenance. Standard The Supplier shall be responsible for meeting minimum response times as set out in Appendix E, or as defined by the Contracting Body, to ensure that all Reactive Maintenance activities are carried out as outlined, so that any reactive repairs are completed with the least inconvenience or disruption to the Contracting Body. The Supplier shall inform the Contracting Body of all breaches of Health and Safety regulations together with a programme for rectification and measures to safeguard against a repeat. The Supplier shall inform the local Contracting Body Representative (in line with the Contracting Body’s policies e.g. Fire Safety Order 2005) at an Affected Property where the Supplier is proposing to undertake maintenance work to the fire safety systems The Supplier shall be responsible for meeting minimum response times as required by the Contracting Body for each Affected Property to ensure that all reactive tasks are carried out as outlined, so that any reactive repairs are completed with the least inconvenience or disruption to the workings of the Contracting Body. Service Requests may fall into three main categories: Those which involve a Business Critical Asset, incident or requirement; Those requests of an emergency nature where the health and safety of any person is threatened or where the incident or activity has an impact on the physical security of the premises or its Building Users; and Those repair activities required on a daily basis to ensure the functionality of each Affected Property, which have not been catered for by the programmed element. The Supplier shall at all times ensure that sufficient, competent, appropriately trained and skilled Supplier Personnel are deployed to cater for the spectrum of planned and unplanned demands on the Maintenance Services. The Supplier shall ensure that only appropriately trained Supplier Personnel are dispatched to Reactive Maintenance activities. Supplier Personnel attending calls, particularly in relation to an emergency call, shall attend with suitable and sufficient equipment and suitable training to respond to the Reactive Maintenance repair in a competent, safe and efficient manner. Where Reactive Maintenance requires replacement of any plant, equipment or consumable it shall be carried out, so far as is practicable, on a like-for-like or equal-and-approved basis, taking into consideration energy efficiency, aesthetics and reliability; where this may not be practicable, an equivalent or better standard and specification basis shall be substituted. If an out of hours engineer system is to be implemented, the Supplier shall ensure that the rotas do not comprise the core team numbers the following Working Day. The Service shall be delivered in line with Appendix H - Property Classification.
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Reactive Maintenance. Standard The Supplier Contractor shall provide a professionally managed service, for reactive repairs and maintenance 24 hours per day, 365 days per year. It is anticipated that this service will be managed through the CAFM system. All reactive repairs and maintenance up to a value of £1,000 excluding VAT (including labour, materials, profit, overheads and any other relevant costs) shall be carried out within the Contractor’s Lump Sum Price With the exception of emergencies, no works with a value in excess of £1000 excluding VAT to be undertaken without the prior agreement of the Customer. The Helpdesk element of the CAFM system shall be the sole focus of reactive maintenance activities. It is essential that all maintenance staff working on behalf of the Contractor involve themselves fully in the identification of faults. The inherent skills of the Contractor’s staff shall ensure the timely identification and rectification of faults. Both faults identified by Customer and Contractor’s staff must be logged through the CAFM system for quality analysis. Each and every reactive service request must have an associated history, including completion date and time, within the Helpdesk system. The Contractor shall be responsible for meeting minimum response times as set out in Appendix E, or as defined by the Contracting Body, to ensure that all Reactive Maintenance activities are carried out as outlined, so that any reactive repairs are completed with the least inconvenience or disruption to the Contracting Body. The Supplier shall inform the Contracting Body of all breaches of Health and Safety regulations together with a programme for rectification and measures to safeguard against a repeat. The Supplier shall inform the local Contracting Body Representative (in line with the Contracting Body’s policies e.g. Fire Safety Order 2005) at an Affected Property where the Supplier is proposing to undertake maintenance work to the fire safety systems The Supplier shall be responsible for meeting minimum response times as required by the Contracting Body for each Affected Property contained within this Specification to ensure that all reactive tasks are carried out as outlined, so that any reactive repairs are completed with the least inconvenience or disruption to the workings business of the Contracting Body. Service Requests may fall into three main categories: Those which involve a Business Critical Asset, incident or requirement; Those requests of an emergency nature where the health and safety of any person is threatened or where the incident or activity has an impact on the physical security of the premises or its Building Users; and Those repair activities required on a daily basis to ensure the functionality of each Affected Property, which have not been catered for by the programmed elementCustomer(s). The Supplier Contractor shall at all times ensure that sufficient, sufficient competent, appropriately trained and skilled Supplier Personnel staff are deployed to cater for the spectrum of planned and unplanned demands on the Maintenance Servicesmaintenance services. The Supplier Contractor shall ensure that only appropriately trained Supplier Personnel personnel are dispatched to Reactive Maintenance reactive activities. Supplier Personnel attending callsWhere interface with electrical, particularly mechanical or medium to high temperature hot water systems are involved, documented training schemes must be in relation evidence. With particular cognisance to reactive ▇▇▇▇▇▇▇, the Contractor must ensure that where a Handyman is utilised to fulfil these activities, documented accredited training schemes have been implemented ahead of systems interface. It is the responsibility of the Contractor to ensure that all statutory Health and Safety requirements are met in respect of maintenance Works and inspections. The Contractor shall inform the Customer, in the first instance of any and all breaches of these regulations together with a programme for rectification and measures to safeguard against a repeat. The Contractor shall maintain accurate asset registers following the completion of all reactive repairs and maintenance. (refer to data packs for applicable premises) (Information redacted) The Contractor shall provide an emergency call, shall attend with suitable adaptable and sufficient equipment and suitable training to respond responsive handyman service to the Reactive Maintenance repair in a competentpremises during Core Service Hours, safe as part of the Lump Sum Price. Any personnel who execute tasks of this nature shall be adequately trained and efficient manner. Where Reactive Maintenance requires replacement of any plant, equipment or consumable it shall experienced for the work to be carried out, so far as is practicable, on a like-for-like or equal-and-approved basis, taking into consideration energy efficiency, aesthetics and reliability; where this may not be practicable, an equivalent or better standard and specification basis shall be substituted. If an out of hours engineer system is to be implemented, the Supplier The Contractor shall ensure that the rotas do his personnel are not comprise the core team numbers the following Working Dayexposed to danger due to a skills shortage. The handyman service shall have training and experience in the wide range of maintenance and repair requests that are likely to be demanded of this Service and the Contractor shall be delivered in line satisfied of the ability of his personnel to carry out duties professionally. With sole contact being made through and monitored by the Helpdesk, the handyman service shall be available to deal with Appendix H - Property Classificationgeneral small repairs and decoration on a planned, reactive or ad hoc basis. Tasks likely to fall within the remit of the Handyman service include but are not limited to: Minor M&E tasks, picture hanging, shelf hanging, carpet issues, movement of boxes and small-scale furniture movement. The Customer welcomes proposals which maximise the handyman service to complement all other aspects of his work force. The Contractor may be required to demonstrate the validity and maximum usage of the Service, and continuously seek to drive down costs associated with the Service through multi-tasking and re-deployment on a daily basis.
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