Reactive Maintenance Clause Samples

Reactive Maintenance. The system for reactive maintenance rectifies defects identified from inspections, other reports or complaints, which include the following: • lamp change • control gear replacement • lantern (or part) replacement • operational control system, (PECU, Timeclock, Remote Monitoring unit) • circuit protection replacement I upgrade as required • internal wiring • doors and door locks • paint and number as required • safety check for electrical and structural issues • electrical service I connections • fitting of fault plates • all good housekeeping work (e.g. -greasing locks, aligning sign plates, refixing doors etc) Report It online ▇▇▇▇▇://▇▇▇.▇▇▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇/report-it or call Environmental Action Line 0207 641 2000 The system of routine preventative maintenance includes: • clean and check • cyclical lamp change as required • cyclical painting as required • cyclical structural testing as required • cyclical electrical testing as required • assessment of asset condition • all good housekeeping work (e.g. -greasing locks, aligning sign plates, refixing doors etc) • identify any items that represent a significant deterioration from the required condition preventing an item from acting in the intended manner that maybe the result of damage or that may be likely to increase the rate of deterioration of another item or cause an unintended hazard or nuisance. Defects identified through reactive and routine maintenance checks categorised and rectified according to the standards summarised below.

Reactive Maintenance. In this category work is generated by a problem or fault on the network and is characterised by being unplanned and ad-hoc. In this sense there is an accidental and unexpected change to the systems equilibrium and it is this change that is the impetus for work.

Reactive Maintenance. We provide a fully chargeable emergency callout service. Our responsive repair charges are set out in Schedule B: Table 2. We will prioritise reactive maintenance requests using the following defined criteria: Out of Hours* out of hours call out Priority 1: Emergency* same day as the first call to the Property Help Desk (PHD) Priority 2: Urgent* next day from the first call to the PHD Priority 3: Routine within 10 working days from the first call to the PHD Examples of typical priority allocations:

Reactive Maintenance. The system for reactive maintenance rectifies defects identified from inspections, other reports or complaints, which include the following: • lamp change • control gear replacement • lantern ( or part) replacement • operational control system, (PECU, Timeclock, Remote Monitoring unit) • circuit protection replacement / upgrade as required • internal wiring • doors and door locks • paint and number as required • safety check for electrical and structural issues • electrical service / connections • fitting of fault plates • all good housekeeping work ( e.g. – greasing locks, aligning sign plates, refixing doors etc) The system of routine preventative maintenance includes: • clean and check • cyclical lamp change as required • cyclical painting as required • cyclical structural testing as required • cyclical electrical testing as required • assessment of asset condition • all good housekeeping work ( e.g. – greasing locks, aligning sign plates, refixing doors etc) • identify any items that represent a significant deterioration from the required condition preventing an item from acting in the intended manner that maybe the result of damage or that may be likely to increase the rate of deterioration of another item or cause an unintended hazard or nuisance. Defects identified through reactive and routine maintenance checks categorised and rectified according to the standards summarised below.

Reactive Maintenance the bidder needs to ensure all the fault tickets logged in the helpdesk tool of the Tenderer are addressed and resolved in timely manner as per the SLA’s defined

Reactive Maintenance. Standard The Supplier shall be responsible for meeting minimum response times as set out in Appendix E, or as defined by the Contracting Body, to ensure that all Reactive Maintenance activities are carried out as outlined, so that any reactive repairs are completed with the least inconvenience or disruption to the Contracting Body. The Supplier shall inform the Contracting Body of all breaches of Health and Safety regulations together with a programme for rectification and measures to safeguard against a repeat. The Supplier shall inform the local Contracting Body Representative (in line with the Contracting Body’s policies e.g. Fire Safety Order 2005) at an Affected Property where the Supplier is proposing to undertake maintenance work to the fire safety systems The Supplier shall be responsible for meeting minimum response times as required by the Contracting Body for each Affected Property to ensure that all reactive tasks are carried out as outlined, so that any reactive repairs are completed with the least inconvenience or disruption to the workings of the Contracting Body. Service Requests may fall into three main categories: Those which involve a Business Critical Asset, incident or requirement; Those requests of an emergency nature where the health and safety of any person is threatened or where the incident or activity has an impact on the physical security of the premises or its Building Users; and Those repair activities required on a daily basis to ensure the functionality of each Affected Property, which have not been catered for by the programmed element. The Supplier shall at all times ensure that sufficient, competent, appropriately trained and skilled Supplier Personnel are deployed to cater for the spectrum of planned and unplanned demands on the Maintenance Services. The Supplier shall ensure that only appropriately trained Supplier Personnel are dispatched to Reactive Maintenance activities. Supplier Personnel attending calls, particularly in relation to an emergency call, shall attend with suitable and sufficient equipment and suitable training to respond to the Reactive Maintenance repair in a competent, safe and efficient manner. Where Reactive Maintenance requires replacement of any plant, equipment or consumable it shall be carried out, so far as is practicable, on a like-for-like or equal-and-approved basis, taking into consideration energy efficiency, aesthetics and reliability; where this may not be practicable, an equivalent or...

Reactive Maintenance. Un-planned repairs required restoring operating conditions, plant or equipment are to be avoided. Reactive work shall negatively impact on the performance indicators of the contractor as an occurrence and the reaction itself shall be measured against fixed quality parameters. The contractor shall ensure that a 24-hour per day, 365 days per year facility is available throughout the contract period under the following minimum criteria:  A landline (office) phone number for calls during normal working hours.  A cell phone number shall be available 24-hour every day of the year, for all emergency  An alternative cell phone number (should the first number not be available)  A call centre is not a prerequisite, but is advisable. Should neither of the cell phone numbers be available during an emergency, an e-mail to the domicile address shall be sent and an alternative contractor sourced immediately to provide the service under the same contractual conditions at the expense of the main contractor. Reactive maintenance shall be charged at fixed rates as set out in the Pricing Schedule which shall include all supervision, labour, travelling expenses and general costs to attend to the stated level of reactive work. All work shall be approved beforehand by the Service Manager and no claim shall exist for work performed without an approved order number.

Reactive Maintenance. 2.1. Procurement and management of Term and other Contractors for building, electrical and mechanical works required by schools. 2.2. Contractors to be procured and works managed against a comprehensive schedule of rates 2.3. Maintaining a call centre for schools to report maintenance items during office hours. 2.4. Response Times: Priority A 2 hour maximum response for emergency or health & safety (life threatening) situations Health & Safety issues that will cause harm if not dealt with Immediately e.g. water on electrics, gas escapes – Heating boiler breakdown Priority B 4 hour maximum response for urgent but non emergency work as above - security issues, e.g. broken windows, door locks, plumbing problems, e.g. broken WC, blocked drains, catering equipment, faults on electrics (unless dangerous - see above) Priority C 4 days for all other non urgent or emergency works, e.g. re-glaze windows where boarded up temporally, repairs to boilers and equipment where parts have to be ordered, internal doors and locks broken 2.5. If a Priority A or B cannot be solved on the same day the problem will be made safe and a further order will be issued under the appropriate category. The category allocated will depend on what work is involved and the lead in time for ordering the necessary materials/equipment required.

Reactive Maintenance. Unscheduled Repairs Unscheduled non-emergency work of short duration. Work that can be accomplished within a required window. Emergency Repairs Immediate repairs needed as a result of failure or stoppage of critical equipment during a scheduled operating period. Imminent danger to personnel and extensive further equipment damage as well as substantial production loss will result if equipment is not repaired immediately. Scheduled work must be interrupted and overtime, if needed, would be authorized in order to perform emergency repairs. Capital Project Work Non-maintenance work authorized by a capi- tal fund authorization which encompasses construction, installation, equipment relocation or modification of equipment, buildings, facilities, or utility services. Construction The creation of a new facility or the changing of the configuration or capacity of a building, facility or utility services. Installation The installation of new or rebuilt equipment or relocation of fixed equipment. Equipment Modification The major changing of an existing unit of equipment or a facility from original design specifications. LETTER OF UNDERSTANDING RE: ALTERNATIVE SHIFT SCHEDULES During negotiations the parties discussed various shift schedules which would provide the Brewery with the capability of operating seven