Common use of Quality Assurance/Improvement Clause in Contracts

Quality Assurance/Improvement. The Provider will have a quality assurance/improvement system to monitor and enhance its business practices, organizational structure, oversight and supervision, staff and system performance, and service delivery and provision. The Provider must implement recognized effective business practices, and follow relevant federal and state regulations to provide professional services and interventions. If payments to the Provider exceed $300,000 in any calendar or fiscal year, the Provider shall provide for an annual financial audit acceptable to the Department for any expenditure of state-awarded funds made by the Provider. Such audit shall include management letters and audit recommendations. The Provider shall comply with federal and state single audit standards as applicable. This provision does not apply to individuals. The Provider shall administer tools and measurements to assess current and guide future outcomes and performance, including but not limited to, the Client Satisfaction Survey every six-months to all participants in the program. Administration of tools and measurements and incorporation of data to improve outcomes and performance will be verified during on-site-based quality reviews. The Department may complete a review of the program and/or services utilizing a variety of sources to obtain a broad, comprehensive, and objective perspective of the Provider's fidelity to requirements, operation, and effectiveness. This review will assist the Provider in determining areas of strength, areas that may need support and modification, to enhance outcomes for children and youth. Program Improvement Plans or conditions designed to improve performance may be developed based on the results of the review. The Provider must maintain documentation of the implementation of the Program Improvement Plan or fulfillment of the conditions designed to improve performance. The Department will review the improvement plan and any relevant documentation during on-site quality reviews.

Quality Assurance/Improvement. The Provider will have a quality assurance/improvement system to monitor and enhance its business practices, organizational structure, oversight and supervision, staff and system performance, and service delivery and provision. The Provider must shall implement recognized effective business practices, and shall follow relevant federal and state regulations to provide professional services and interventions. If payments to the Provider exceed $300,000 300,000.00 in any calendar or fiscal year, the Provider shall provide for an annual financial audit audit, acceptable to the Department Department, for any expenditure of state-awarded funds made by the Provider. Such audit shall include management letters and audit recommendations. The Provider shall comply with federal and state single audit standards as applicable. This provision does not apply to individuals. The Provider shall administer tools and measurements to assess current and guide future outcomes and performance, including but not limited to, the Client Satisfaction Survey every six-months to all participants in the program. Administration of tools and measurements and incorporation of data to improve outcomes and performance will be verified during on-site-based quality reviews. The Department may complete a review of the program and/or services utilizing a variety of sources to obtain a broad, comprehensive, and objective perspective of the Provider's fidelity to requirements, operation, and effectiveness. This review will assist the Provider in determining areas of strength, areas that may need support and modification, to enhance outcomes for children and youth. Program Improvement Plans or conditions designed to improve performance may be developed based on the results of the review. The Provider must maintain documentation of the implementation of the Program Improvement Plan or fulfillment of the conditions designed to improve performance. The Department will review the improvement plan and any relevant documentation during on-site quality reviews.

Quality Assurance/Improvement. The Provider will have a quality assurance/improvement system to monitor and enhance its business practices, organizational structure, oversight and supervision, staff and system performance, and service delivery and provision. The Provider must implement recognized effective business practices, and follow relevant federal and state regulations to provide professional services and interventions. If payments to the Provider exceed $300,000 in any calendar or fiscal year, the Provider shall provide for an annual financial audit acceptable to the Department for any expenditure of state-awarded funds made by the Provider. Such audit shall include management letters and audit recommendations. The Provider shall comply with federal and state single audit standards as applicable. This provision does not apply to individuals. The Provider shall administer tools and measurements to assess current and guide future outcomes and performance, including included but not limited to, the CHAP/CHEER Client Satisfaction Survey every six-months to all participants in the program. Administration of tools and measurements and incorporation of data to improve outcomes and performance will be verified during on-site-based quality reviews. The Department may complete a review of the program and/or services utilizing a variety of sources to obtain a broad, comprehensive, and objective perspective of the Provider's fidelity to requirements, operation, and effectiveness. This review will assist the Provider in determining areas of strength, areas that may need support and modification, to enhance outcomes for children and youth. Program Improvement Plans or conditions designed to improve performance may be developed based on the results of the review. The Provider must maintain documentation of the implementation of the Program Improvement Plan or fulfillment of the conditions designed to improve performance. The Department will review the improvement plan and any relevant documentation during on-site quality reviews.