Common use of Quality Assurance Audits Clause in Contracts

Quality Assurance Audits. Concessionaire shall perform quality assurance audits with respect to the operations at each Unit and the Premises and compliance with the tenns of this Agreement on at least a quarterly basis. Executive Director reserves the right to prescribe and revise audit criteria at any time and from time to time and to publish guidelines to be used in 09-11-14 Retail lfl Amended Concession Agr K:RT/CDG/Coneessions/T457S Rev/FB/ Concessionaire, LAA-8552 connection with such audits. The purpose of such audits shall be to ensure consistent high standards of customer service and quality among concessionaires at the Aiiport. In addition, Concessionaire hereby agrees to participate in and to comply with the requirements and recommendations of City-implemented 'mystery shopper' and other quality assurance programs. At Executive Director's request, but no more often than once per quarter, Concessionaire shall (a) meet with City, (b) make available for inspection all customer survey results, mystery shopper reports, health department reports, product pricing, and such quality assurance audits, (c) review the results of any City-implemented 'mystery shopper' and other quality assurance programs, and

Quality Assurance Audits. Concessionaire shall perform quality assurance audits with respect to the operations at each Unit and the Premises and compliance with the tenns terms of this Agreement on at least a quarterly basis. Executive Director reserves the right to prescribe and revise audit criteria at any time and from time to time and to publish guidelines to be used in 09-11-14 Retail lfl 1st Amended Concession Agr K:RT/CDG/ConeessionsConcessions/T457S T4578 Rev/FB/ Concessionaire, LAA-8552 LAA-8551 connection with such audits. The purpose of such audits shall be to ensure consistent high standards of customer service and quality among concessionaires at the AiiportAirport. In addition, Concessionaire hereby agrees to participate in and to comply with the requirements and recommendations of City-implemented 'mystery shopper' and other quality assurance programs. At Executive Director's request, but no more often than once per quarter, Concessionaire shall (a) meet with City, (b) make available for inspection all customer survey results, mystery shopper reports, health department reports, product pricing, and such quality assurance audits, (c) review the results of any City-implemented 'mystery shopper' and other quality assurance programs, and