Project Risks. Change Management is critical to the success of any deployment. Customer must identify a change management leader early in the Project to ensure that communication and education relating to the Workday Service is provided. Workday will support Change Management as specified in Appendix X, if these additional add-on Services have been purchased by Customer. • Participation of Customer business process decision makers, subject matter experts, and business analysts is vital to the success of the Workday Service deployment. Customer must identify individuals from each geographic area, country, and/or business unit who possess the correct business knowledge, process knowledge and/or industry knowledge to participate on the Project team. • Timely decision making is critical to the progress and ultimate success of the deployment. When a decision cannot be made through consensus, the Project management team must escalate the decision through Workday’s Engagement Manager and Customer’s Executive Sponsor to avoid impacts to timeline and costs. • Many Project delays can be attributed to Customer’s challenges in cleaning and converting its data to load into the Service. Customer must prioritize this activity to avoid impacts to timeline and costs.
Appears in 2 contracts
Sources: Universal Main Subscription Agreement, Universal Main Subscription Agreement