Common use of Processing Times Clause in Contracts

Processing Times. According to the Error priority, the following “Processing Times” shall apply, calculated as of the moment of receipt of the Qualified Error Report until sending a Qualified Response and within Exasol’s Service Times: - Critical: within 4 hours - Major: within 8 hours - Normal: within 24 hours - Minor: within 48 hours After receipt of the Error report and, if applicable, necessary additional information, Exasol will try to reproduce the Error (“Error Diagnosis”). If the problem is reproducible, Exasol will inform Customer within the Processing Time, whether it is a bug in the Software (“Error”) and will provide an evaluation of the expected availability of a solution or bug fix (“Qualified Response”). If an Error exists, Customer will be regularly informed about the progress of the bug fix.

Processing Times. According to the Error priority, the following “Processing Times” shall apply, calculated as of the moment of receipt of the Qualified Error Report until sending a Qualified Response and within Exasol’s Service Times: - o Critical: within 4 hours - o Major: within 8 hours - o Normal: within 24 hours - o Minor: within 48 hours After receipt of the Error report and, if applicable, necessary additional information, Exasol will try to reproduce the Error (“Error Diagnosis”). If the problem is reproducible, Exasol will inform Customer within the Processing Time, whether it is a bug in the Software (“Error”) and will provide an evaluation of the expected availability of a solution or bug fix (“Qualified Response”). If an Error exists, Customer will be regularly informed about the progress of the bug fix.

Processing Times. According to the Error priority, the following “Processing Times” shall apply, calculated as of the moment of receipt of the Qualified Error Report until sending a Qualified Response and within Exasol’s Service Times: - Critical: within 4 hours - Major: within 8 hours - Normal: within 24 hours - Minor: within 48 hours After receipt of the Error report and, if applicable, necessary additional information, Exasol will try to reproduce the Error (“Error Diagnosis”). If the problem is reproducible, Exasol will inform Customer within the Processing Time, whether it is a bug in the Software (“Error”) and will provide an evaluation of the expected availability of a solution or bug fix (“Qualified Response”). If an Error exists, Customer will be regularly informed about the progress of the bug fix.

Processing Times. According to the Error priority, the following “Processing Times” shall apply, calculated as of the moment of receipt of the Qualified Error Report until sending a Qualified Response and within ExasolEXASOL’s Service Times: - Critical: within 4 hours - Major: within 8 hours - Normal: within 24 hours - Minor: within 48 hours After receipt of the Error report and, if applicable, necessary additional information, Exasol EXASOL will try to reproduce the Error (“Error Diagnosis”). If the problem is reproducible, Exasol EXASOL will inform Customer within the Processing Time, whether it is a bug in the Software (“Error”) and will provide an evaluation of the expected availability of a solution or bug fix (“Qualified Response”). If an Error exists, Customer will be regularly informed about the progress of the bug fix.

Processing Times. According to the Error priority, the following “Processing Times” shall apply, calculated as of the moment of receipt of the Qualified Error Report until sending a Qualified Response and within Exasol’s Service Times: - ⋅ Critical: within 4 hours - ⋅ Major: within 8 hours - ⋅ Normal: within 24 hours - ⋅ Minor: within 48 hours After receipt of the Error report and, if applicable, necessary additional information, Exasol will try to reproduce the Error (“Error Diagnosis”). If the problem is reproducible, Exasol will inform Customer within the Processing Time, whether it is a bug in the Software (“Error”) and will provide an evaluation of the expected availability of a solution or bug fix (“Qualified Response”). If an Error exists, Customer will be regularly informed about the progress of the bug fix.