Problem Solving. The parties to this agreement strongly support an informal problem solving process between the individuals closest to the problem. To this end, an employee who has a problem with any employment issue or a potential grievance may meet with the person directly in charge of the employee's execution of her/his duties, or the Chair, in an attempt to resolve it. However, before a potential grievance may be pursued to Step I of the Grievance process, the chair must be informed of the issues by the employee or by the Union and given a reasonable opportunity to resolve the matter. In meetings with the Chair, the employee may be accompanied by a Shop Xxxxxxx or any TSSU representative if she/he so desires. At any stage of Problem Solving, either party may request that a mediator/facilitator assist the parties in seeking a resolution (see below). Mediators: The parties will maintain a list of informal mediators / facilitators agreed to by both parties, who if requested will assist the individuals involved in the informal problem solving exercise. The role of the mediator / facilitator will be to draw out the facts, ensure that both parties have an opportunity to explain the issues and to assist the parties to reach a mutual agreement. Where agreement cannot be reached, the mediator / facilitator may recommend a non-binding solution.
Appears in 8 contracts
Samples: Agreement, Collective Agreement, Agreement
