Service Call Appointments Clause Samples

Service Call Appointments. Operator may not cancel an appointment after the close of business the day prior to the scheduled appointment. Customer must be contacted prior to any cancellation, and rescheduling must be at customer's convenience. Further, all appointments must be for a specific time, or within a 4-hour window during normal business hours. Arrangements may be made after normal business hours at the convenience of the customer. Service standard must be met 95% of the time when measured.