Common use of Obtaining Service Clause in Contracts

Obtaining Service. To obtain Service, contact Lenovo or a Lenovo-authorized service provider (each a “Service Provider”). You must follow the problem determination and resolution procedures specified by the Service Provider. The Service Provider may attempt to diagnose and resolve your problem by telephone, e-mail or remote assistance. Some problems with your Product may be resolved with a replacement part that you install yourself called a “Customer Replaceable Unit” or “CRU.” If so, the Service Provider will ship the CRU to you for you to install. CRUs that are easily installed by you are called “Self-service CRUs”. “Optional-service CRUs“are CRUs that may require some technical skill and tools. Installation of Self-service CRUs is your responsibility. You may request that a Service Provider install Optional-service CRUs. There may be additional charges for installation of a Self-service CRU. If the problem with your Product cannot be resolved over the telephone or by the installation of a CRU, the Service Provider will arrange for Service as described below. If you are entitled to On-site warranty service under the Limited Lenovo Warranty, and the Service Provider determines your Product can be repaired at your location, then the Service Provider will repair or exchange your product at your location. Service is available during normal business hours, Monday through Friday, excluding holidays. Some repairs may need to be completed at a service center. If so, the Service Provider will send the product to the service center at its expense. If you are not entitled to On-site warranty service under the Lenovo Limited Warranty, or your Product cannot be repaired at your location, your Product will be repaired or exchanged at a service center. You are responsible for disconnecting your Product and packing it in the provided shipping container to return your Product to the designated service center. Shipping expenses will be paid by the Service Provider. A courier will pick up your Product and deliver it to the service center. The Service Provider will return the repaired or replacement Product to you at its expense. You must (i) provide the Service Provider with sufficient, free, and safe access to your facilities to perform Service;

Obtaining Service. To obtain Service, contact Lenovo or a Lenovo-authorized service provider (each a “Service Provider”). You must follow the problem determination and resolution procedures specified by the Service Provider. The Service Provider may attempt to diagnose and resolve your problem by telephone, e-mail or remote assistance. Some problems with your Product may be resolved with a replacement part that you install yourself called a “Customer Replaceable Unit” or “CRU.” If so, the Service Provider will ship the CRU to you for you to install. CRUs that are easily installed by you are called “Self-service CRUs”. “Optional-service CRUs“are CRUs“ are CRUs that may require some technical skill and tools. Installation of Self-service CRUs is your responsibility. You may request that a Service Provider install Optional-service CRUs. There may be additional charges for installation of a Self-service CRU. If the problem with your Product cannot be resolved over the telephone or by the installation of a CRU, the Service Provider will arrange for Service as described below. If you are entitled to On-site warranty service under the Limited Lenovo Warranty, and the Service Provider determines your Product can be repaired at your location, then the Service Provider will repair or exchange your product at your location. Service is available during normal business hours, Monday through Friday, excluding holidays. Some repairs may need to be completed at a service center. If so, the Service Provider will send the product to the service center at its expense. If you are not entitled to On-site warranty service under the Lenovo Limited Warranty, or your Product cannot be repaired at your location, your Product will be repaired or exchanged at a service center. You are responsible for disconnecting your Product and packing it in the provided shipping container to return your Product to the designated service center. Shipping expenses will be paid by the Service Provider. A courier will pick up your Product and deliver it to the service center. The Service Provider will return the repaired or replacement Product to you at its expense. You must (i) provide the Service Provider with sufficient, free, and safe access to your facilities to perform Service;

Obtaining Service. To obtain Service, contact Lenovo or a Lenovo-authorized service provider (each a “Service Provider”). You must follow the problem determination and resolution procedures specified by the Service Provider. The Service Provider may attempt to diagnose and resolve your problem by telephone, e-mail or remote assistance. Some problems with your Covered Product may be resolved with a replacement part that you install yourself called a “Customer Replaceable Unit” or “CRU.” If so, the Service Provider will ship the CRU to you for you to install. CRUs that are easily installed by you are called “Self-service CRUs”. “Optional-service CRUs“are CRUs“ are CRUs that may require some technical skill and tools. Installation of Self-service CRUs is your responsibility. You may request that a Service Provider install Optional-service CRUs. There may be additional charges for installation of a Self-service CRU. If the problem with your Covered Product cannot be resolved over the telephone or by the installation of a CRU, the Service Provider will arrange for Service as described below. If you are entitled to Onon-site warranty service under the Limited Lenovo Warranty, Warranty Services Agreement and the Service Provider determines your Covered Product can be repaired at your location, then the Service Provider will repair or exchange your product Covered Product at your location. Service is available during normal business hours, Monday through Friday, excluding holidays. Some repairs may need to be completed at a service center. If so, the Service Provider will send the product Covered Product to the service center at its expense. If you are not entitled to Onon-site warranty service under the Lenovo Limited WarrantyWarranty Services Agreement, or your Covered Product cannot be repaired at your location, your Covered Product will be repaired or exchanged at a service center. You are responsible for disconnecting your Covered Product and packing it in the provided shipping container to return your Covered Product to the designated service center. Shipping expenses will be paid by the Service Provider. A courier will pick up your Covered Product and deliver it to the service center. The Service Provider will return the repaired or replacement Product product to you at its expense. You must (i) provide the Service Provider with sufficient, free, and safe access to your facilities to perform the necessary Service;; (ii) remove all data, including confidential information, proprietary information and personal information, from your Covered Product or, if you are unable to remove any such information, modify the information to prevent its access by another party or so that it is not personal data under applicable law; (iii) remove all features, parts, options, alterations, and attachments not covered by the Service; (iv) ensure that your product or part is free of any legal restrictions that prevent its replacement; and (v) if you are not the owner of a product or part, obtain authorization from the owner for the Service Provider to provide Service. When the Service involves the replacement of your product or a part, the replaced product or part becomes Lenovo’s property and the replacement product or part becomes your property. You must return the replaced product or part as designated by the Service Provider. The replacement product or part provided by Lenovo may not be new, but it will be in good working order and at least functionally equivalent to the original product or part.

Obtaining Service. To obtain Service, contact Lenovo or a Lenovo-authorized service provider (each a “Service Provider”). You must follow the problem determination and resolution procedures specified by the Service Provider. The Service Provider may attempt to diagnose and resolve your problem by telephone, e-mail or remote assistance. Some problems with your Covered Product may be resolved with a replacement part that you install yourself called a “Customer Replaceable Unit” or “CRU.” If so, the Service Provider will ship the CRU to you for you to install. CRUs that are easily installed by you are called “Self-service CRUs”. “Optional-service CRUs“are CRUs” are CRUs that may require some technical skill and tools. Installation of Self-service CRUs is your responsibility. You may request that a Service Provider install Optional-service CRUs. There may be additional charges for installation of a Self-service CRU. If the problem with your Covered Product cannot be resolved over the telephone or by the installation of a CRU, the Service Provider will arrange for Service as described below. If you are entitled to Onon-site warranty service under the Limited Lenovo Warranty, Warranty Services Agreement and the Service Provider determines your Covered Product can be repaired at your location, then the Service Provider will repair or exchange your product Covered Product at your location. Service is available during normal business hours, Monday through Friday, excluding holidays. Some repairs may need to be completed at a service center. If so, the Service Provider will send the product Covered Product to the service center at its expense. If you are not entitled to Onon-site warranty service under the Lenovo Limited WarrantyWarranty Services Agreement, or your Covered Product cannot be repaired at your location, your Covered Product will be repaired or exchanged at a service center. You are responsible for disconnecting your Covered Product and packing it in the provided shipping container to return your Covered Product to the designated service center. Shipping expenses will be paid by the Service Provider. A courier will pick up your Covered Product and deliver it to the service center. The Service Provider will return the repaired or replacement Product product to you at its expense. You must (i) provide the Service Provider with sufficient, free, and safe access to your facilities to perform the necessary Service;; (ii) remove all data, including confidential information, proprietary information and personal information, from your Covered Product or, if you are unable to remove any such information, modify the information to prevent its access by another party or so that it is not personal data under applicable law; (iii) remove all features, parts, options, alterations, and attachments not covered by the Service; (iv) ensure that your product or part is free of any legal restrictions that prevent its replacement; and (v) if you are not the owner of a product or part, obtain authorization from the owner for the Service Provider to provide Service. When the Service involves the replacement of your product or a part, the replaced product or part becomes Lenovo’s property and the replacement product or part becomes your property. You must return the replaced product or part as designated by the Service Provider. The replacement product or part provided by Lenovo may not be new, but it will be in good working order and at least functionally equivalent to the original product or part.

Obtaining Service. To obtain the Service, contact Lenovo or a Lenovo-authorized service provider (each a “Service Provider”)) as specified on Lenovo website. You must follow the problem determination and resolution procedures specified by the Service Provider. The Service Provider may attempt to diagnose and resolve your problem by telephone, e-mail or remote assistance. Some problems with your Product may be resolved with a replacement part that you install yourself called a “Customer Replaceable Unit” or “CRU.” If so, the Service Provider will ship the CRU to you for you to install. CRUs that are easily installed by you are called “Self-service CRUs”. “Optional-service CRUs“are CRUs” are CRUs that may require some technical skill and tools. Installation of Self-service CRUs is your responsibility. You may request that a Service Provider install Optional-service CRUs. There may be additional charges for installation of a Self-service CRU. If the problem with your Product cannot be resolved over the telephone or by the installation of a CRU, the Service Provider will arrange for Service as described below. If you are entitled to On-site warranty service under the Limited Lenovo Warranty, and the Service Provider determines your Product can be repaired at your location, then the Service Provider will repair or exchange your product at your location. Service is available during normal business hours, Monday through Friday, excluding holidays. Some repairs may need to be completed at a service center. If so, the Service Provider will send the product to the service center at its expenseexpense and provide an acknowledgement of the same to you. If you are not entitled to On-site warranty service under the Lenovo Limited Warranty, or your Product cannot be repaired at your location, your Product will be repaired or exchanged at a service center. You are responsible for disconnecting your Product and packing it in the provided shipping container to return your Product to the designated service center. Shipping expenses will be paid by You must collect the Product after repair from the service centre. If you fail to collect the product within thirty (30) days, the Service Provider. A courier will pick up your Product and deliver Provider may dispose of the product as it sees fit, with no liability to the service center. The Service Provider will return the repaired or replacement Product to you at its expenseyou. You must (i) provide the Service Provider with sufficient, free, and safe access to your facilities to perform Service;; (ii) remove all data, including confidential information, proprietary information and personal and/or sensitive information, from your Product or, if you are unable to remove any such information, modify the information to prevent its access by another party or so that it is not personal and/or sensitive data under applicable law; (iii) remove all features, parts, options, alterations, and attachments not covered by Service; (iv) ensure that your Product or part is free of any legal restrictions that prevent its replacement; and (v) if you are not the owner of a Product or part, obtain authorization from the owner for the Service Provider to provide Service. When Service involves the replacement of your Product or a part, the replaced Product or part becomes Lenovo’s property and the replacement Product or part becomes your property. You must return the replaced Product or part as designated by the Service Provider. The replacement Product or part provided by Lenovo may not be new, but it will be in good working order and at least functionally equivalent to the original product or part.

Obtaining Service. To obtain Service, contact Lenovo or a Lenovo-authorized service provider (each a “Service Provider”). You must follow the problem determination and resolution procedures specified by the Service Provider. The Service Provider may attempt to diagnose and resolve your problem by telephone, e-mail or remote assistance. Some problems with your Product may be resolved with a replacement part that you install yourself called a “Customer Replaceable Unit” or “CRU.” If so, the Service Provider will ship the CRU to you for you to install. CRUs that are easily installed by you are called “Self-service CRUs”. “Optional-service CRUs“are CRUs“ are CRUs that may require some technical skill and tools. Installation of Self-service CRUs is your responsibility. You may request that a Service Provider install Optional-service CRUs. There may be additional charges for installation of a Self-service CRU. If the problem with your Product cannot be resolved over the telephone or by the installation of a CRU, the Service Provider will arrange for Service as described below. If you are entitled to On-site warranty service under the Limited Lenovo Warranty, and the Service Provider determines your Product can be repaired at your location, then the Service Provider will repair or exchange your product at your location. Service is available during normal business hours, Monday through Friday, excluding holidays. Some repairs may need to be completed at a service center. If so, the Service Provider will send the product to the service center at its expense. If you are not entitled to On-site warranty service under the Lenovo Limited Warranty, or your Product cannot be repaired at your location, your Product will be repaired or exchanged at a service center. You are responsible for disconnecting your Product and packing it in the provided shipping container to return your Product to the designated service center. Shipping expenses will be paid by the Service Provider. A courier will pick up your Product and deliver it to the service center. The Service Provider will return the repaired or replacement Product to you at its expense. You must (i) provide the Service Provider with sufficient, free, and safe access to your facilities to perform Service;; (ii) remove all data, including confidential information, proprietary information and personal information, from your Product or, if you are unable to remove any such information, modify the information to prevent its access by another party or so that it is not personal data under applicable law; (iii) remove all features, parts, options, alterations, and attachments not covered by Service; (iv) ensure that your Product or part is free of any legal restrictions that prevent its replacement; and (v) if you are not the owner of a Product or part, obtain authorization from the owner for the Service Provider to provide Service. When Service involves the replacement of your Product or a part, the replaced Product or part becomes Lenovo’s property and the replacement Product or part becomes your property. You must return the replaced Product or part as designated by the Service Provider. The replacement Product or part provided by Lenovo may not be new, but it will be in good working order and at least functionally equivalent to the original product or part.