Missed Services Clause Samples
The "Missed Services" clause defines the procedures and consequences when a party fails to deliver or perform agreed-upon services. Typically, this clause outlines how missed services are identified, the notification process, and any remedies or penalties, such as rescheduling, refunds, or service credits. Its core function is to ensure accountability and provide a clear framework for addressing service lapses, thereby protecting the interests of both parties and minimizing disputes.
Missed Services. It is understood between the parties that a significant proportion of "missed" service reports result from the residents’ failure to place bins out for collection on time. Notwithstanding this, it is agreed that all reported missed services shall be collected as part of the daily work schedule or alternative satisfactory arrangement made. Where reports are received of missed bin(s), the Supervisor shall contact the appropriate crew and seek their assistance in collecting the bin(s). If it is found that a resident has requested a pick-up of a "missed" service more than three times in the previous two month period, which is clearly attributable to the bin being put out late, the matter will be brought to the attention of the Supervisor. The Supervisor shall make arrangements for the resident to be advised in writing that a continuation of the practice will lead to the bin not being picked-up.
Missed Services. It is agreed that some services reported as being "missed" have not been collected, due to residents failing to place the bin out for collection on time. Nonetheless, all reported missed/incomplete/spillage services must be collected as part of the daily work schedule. The driver who is assigned to pick up the bin will be paid $2.00 at the discretion of the operations controller. It is agreed that the operator as directed by the Operations Controller will collect all “missed” services reported as being missed/incomplete/spillage, by the following day. If it is found that the resident is regularly requesting a pick up of a missed service, then Council will advise the resident in writing that the bin will not be picked up.
Missed Services. Counselors under this contract will not charge Clients fees for no-shows or cancellations with less than 24-hr notice. Contractor will provide any agreed-upon reimbursements, payments, or incentives to providers for missed sessions but may proceed with outlined plans for those scenarios.
Missed Services. The following will apply for missed services:
4.1 If a non-presented bin is called in by the driver and the Council advise Collex of a missed service for that address, the driver will not be required to return to collect that bin on the same day.
4.2 If the Council advise Collex of a missed service and there is no record of non-presentation, the driver will be required to collect that bin the same day unless it is a known problem address which has been reported to the Council.
4.3 All reported missed services, whether it is the fault of Collex or the resident, must be collected by the next day and will be allocated to vehicles the next morning if they have not been picked up the same day.