Common use of ISSUE RESOLUTION PROCEDURE Clause in Contracts

ISSUE RESOLUTION PROCEDURE. The following procedure shall apply for the resolution of any issue. 25.1 Any employee (accompanied by a third party if he so wishes) having any issue shall discuss the matter with their immediate manager/supervisor who will take prompt action to investigate the matter and endeavour to resolve it. 25.2 If the matter is not resolved at this level it shall be referred to the Area Manager/Regional Manager who will also take prompt action to resolve the issue. 25.3 Should the matter still remain unresolved the employee, the Union Delegate, the Plant Manager/Supervisor and the Area Manager/ Regional Manager shall meet to resolve the issue. Note: All efforts should be made to resolve the matter at steps 1, 2 and 3. 25.4 If not resolved, the matter will be further discussed between the Branch Secretary or other appropriate official of the Union and the appropriate representative of the employer. 25.5 If the matter cannot be resolved by the parties nominated the matter shall be referred to the Industrial Relations Commission. 25.6 Until the matter is determined in accordance with the above procedure no industrial action will be taken and work shall continue normally. 25.7 Neither party will be prejudiced in the final settlement of the matter by virtue of the continuation of work in accordance with this clause.

ISSUE RESOLUTION PROCEDURE. The following procedure shall apply for the resolution of any issue. 25.1 22.1 Any employee Employee (accompanied by a third party if he so wishes) having any issue shall discuss the matter with their immediate manager/supervisor who will take prompt action to investigate the matter and endeavour to resolve it. 25.2 22.2 If the matter is not resolved at this level it shall be referred to the Area Manager/Regional Manager who will also take prompt action to resolve the issue. 25.3 22.3 Should the matter still remain unresolved the employeeEmployee, the Union Delegate, the Plant Manager/Supervisor and the Area Manager/ Regional Manager shall meet to resolve the issue. Note: All efforts should be made to resolve the matter at steps 1, 2 and 3. 25.4 22.4 If not resolved, the matter will be further discussed between the Branch Secretary or other appropriate official of the Union and the appropriate representative of the employerCompany. 25.5 22.5 If the matter cannot be resolved by the parties nominated the matter shall be referred to the Industrial Relations Commission. 25.6 22.6 Until the matter is determined in accordance with the above procedure no industrial action will be taken and work shall continue normally. 25.7 22.7 Neither party will be prejudiced in the final settlement of the matter by virtue of the continuation of work in accordance with this clause.

ISSUE RESOLUTION PROCEDURE. The following procedure shall apply for the resolution of any issue. 25.1 23.1 Any employee Employee (accompanied by a third party if he so wishes) having any issue shall discuss the matter with their immediate manager/supervisor who will take prompt action to investigate the matter and endeavour to resolve it. 25.2 23.2 If the matter is not resolved at this level it shall be referred to the Area Manager/Regional Manager who will also take prompt action to resolve the issue. 25.3 23.3 Should the matter still remain unresolved the employeeEmployee, the Union Delegate, the Plant Manager/Supervisor and the Area Manager/ Regional Manager shall meet to resolve the issue. Note: All efforts should be made to resolve the matter at steps 1, 2 and 3. 25.4 23.4 If not resolved, the matter will be further discussed between the Branch Secretary or other appropriate official of the Union and the appropriate representative of the employerCompany. 25.5 23.5 If the matter cannot be resolved by the parties nominated the matter shall be referred to the Industrial Relations Commission. 25.6 23.6 Until the matter is determined in accordance with the above procedure no industrial action will be taken and work shall continue normally. 25.7 23.7 Neither party will be prejudiced in the final settlement of the matter by virtue of the continuation of work in accordance with this clause.