ISSUE RESOLUTION PROCEDURE. (2) If an issue, complaint or problem arises in relation to work under this Agreement, the matter shall be resolved at the workplace level by following the steps outlined in this subclause:
ISSUE RESOLUTION PROCEDURE. Consistent with the objectives expressed in Clause 2 – Objectives of this Agreement, the Parties and Persons Bound by this Agreement commit to resolve complaints and problems using the Issue Resolution Procedure contained at Appendix 4 of this Agreement.
ISSUE RESOLUTION PROCEDURE. The parties are committed to continued improvement in employee relations and the elimination of lost time through a Co-operative, consultative approach. Adherence to the procedures detailed below will result in a more effective and efficient Plumbing and Mechanical Services industry. When a matter is in dispute, or there is the potential for dispute, this procedure shall be followed: Work will continue without interruption whilst the matter in dispute is discussed.
ISSUE RESOLUTION PROCEDURE. If there is a dispute over the application of this Agreement between an employee or employees and the Company the dispute resolution procedure set out in this clause shall apply. The aim of this procedure is to ensure that the dispute is settled as quickly as possible. During each stage of the dispute resolution procedure (other than the first stage) either the employee(s) or the Company may choose to be accompanied or represented by another person of their choice. The procedure is: 1st step: The matter is discussed between the employee(s) and their immediate supervisor. 2nd step: If settlement is not reached, the matter is discussed between the immediate supervisor, the employee and any representative of the employee. If settlement is not reached, the HR Manager will become involved. 3rd step: If settlement is not reached, the matter is referred to more senior management of the Company and any more senior representative of the employee. 4th step: If, after the attempts to resolve the dispute has failed, the matter in dispute may be referred to the Australian Industrial Relations Commission (AIRC) for resolution by conciliation. 5th step – If the matter is not resolved by conciliation, the AIRC may, subject to the agreement of both the employee(s) and QMS at the time, resolve the matter in dispute by arbitration over the application of the Agreement. The parties may identify a particular member of the AIRC who will arbitrate the matter in dispute and failing agreement will be before a member allocated by the AIRC. In exercising its functions in this dispute resolution clause the AIRC may exercise such procedural powers in relation to hearings, witnesses, evidence and submissions as are necessary to make the arbitration effective. Until the matter is determined, work will continue as normal in accordance with the employees contract and this Agreement without prejudice to the positions of the parties, unless the employee has a reasonable concern about an imminent risk to his or her health or safety and has complied with any reasonable direction given by his or her employer to perform other available work, either at the same workplace or at another workplace. The decision of the AIRC in arbitration under this procedure may be appealed to a Full Bench of the AIRC. That appeal may be an appeal on a question of law and/or an appeal on the merits. The Full Bench may hear the appeal and exercise such powers in respect of the appeal as provided to the Full Bench in...
ISSUE RESOLUTION PROCEDURE. The following procedure shall apply for the resolution of any issue.
ISSUE RESOLUTION PROCEDURE. 23.1 The following procedure will apply for the resolution of any issue:
ISSUE RESOLUTION PROCEDURE. 22.1 This clause sets out the process for resolving issues which relate to:
ISSUE RESOLUTION PROCEDURE. The Parties commit to making every endeavour to settle issues raised by employees concerning their employment in a timely fashion by xxxxx and open discussion and direct cooperative negotiation using the following process:
ISSUE RESOLUTION PROCEDURE. The resolution of any employment related issue (except issues concerning the termination of employment) shall be in accordance with the Issue Resolution procedure. The purpose of this procedure is to allow all parties access to a system to discuss and resolve grievances and disputes. Whilst this procedure is being followed work must continue normally (without stoppage, ban or limitation), until settlement is reached. Neither party to the issue shall be prejudiced as to the settlement of the issue by the continuance of work. The agreed procedure is detailed below.
ISSUE RESOLUTION PROCEDURE. 30.1 It is recognised and agreed that any issues or disputes relating to the application of matters arising under this Agreement or the National Employment Standards, must be resolved in a constructive and speedy manner to maintain harmonious workplace relations and the requisite level of service to users of the casino and entertainment complex. It is the intention of the Company and, its employees and the Union that any such issues or disputes should, to the maximum extent possible, be addressed and resolved at the workplace level.
