Common use of ISSUE RESOLUTION PROCEDURE Clause in Contracts

ISSUE RESOLUTION PROCEDURE. 23.1 The following procedure will apply for the resolution of any issue: (a) Any driver (accompanied by a third party if he/she so wishes) having any issue will discuss the matter with their immediate manager/supervisor who will take prompt action to investigate the matter and endeavour to resolve it. (b) If the matter is not resolved at this level it will be referred to the Area Manager/Regional Manager who will also take prompt action to resolve the issue. (c) Should the matter still remain unresolved the driver, the Union Delegate, the Plant Manager/Supervisor and the Area Manager/ Regional Manager will meet to resolve the issue. (d) If not resolved, the matter will be further discussed between the Branch Secretary or other appropriate official of the Union and the appropriate representative of Boral. (e) If the matter cannot be resolved by the parties nominated, the matter will be referred to the Industrial Relations Commission of New South Wales. (f) Until the matter is resolved in accordance with the above procedure, no industrial action will be taken and work will continue normally. (g) Neither party will be prejudiced in the final settlement of the matter because work is continuing in accordance with this clause.

ISSUE RESOLUTION PROCEDURE. 23.1 The following procedure will apply for the resolution of any issue: (a) Any driver batcher (accompanied by a third party if he/she so wishes) having any issue will discuss the matter with their immediate manager/supervisor who will take prompt action to investigate the matter and endeavour to resolve it. (b) If the matter is not resolved at this level it will be referred to the Area Manager/Regional Manager who will also take prompt action to resolve the issue. (c) Should the matter still remain unresolved the driverbatcher, the Union Delegate, the Plant Manager/Supervisor and the Area Manager/ Regional Manager will meet to resolve the issue. (d) If not resolved, the matter will be further discussed between the Branch Secretary or other appropriate official of the Union and the appropriate representative of Boral. (e) If the matter cannot be resolved by the parties nominated, the matter will be referred to the Industrial Relations Commission of New South Wales. (f) Until the matter is resolved in accordance with the above procedure, no industrial action will be taken and work will continue normally. (g) Neither party will be prejudiced in the final settlement of the matter because work is continuing in accordance with this clause.