Common use of Installation Waiver Clause in Contracts

Installation Waiver. Company will waive the one-time installation charges associated with the implementation of Services within the 48 contiguous States of the U.S. provided under this Agreement except for the following services: (i) eDSL, (ii) VPN, (iii) Internet Dedicated OC3, OC12, OC48, Gig-E, (iv) PTT / third party services (including International Access and Company International), (v) Data Center, (vi) Paging, (vii) Managed Services, (viii) CPE, (ix) Enhanced Call Routing, (x) Local Disaster Recovery, (xi) Audio, Video and Net Conferencing, (xii) Voice over IP Services, (xiii) Security Services, (xiv) Non-Listing/Non-Published Service, (xv) Telecommunications Service Priority, and (xvi) Services provided by Company incumbent local exchange carriers (“ILECs”) or by Cellco Partnership and its affiliates d/b/a Company Wireless. Usage charges, monthly recurring charges, expedite charges, change charges, surcharges, charges for an unlisted or non-published number, any charges imposed by third parties (including access, egress, jack, or wiring charges), taxes or tax-like surcharges, or other Governmental Charges will not be waived. Toll Free Surcharge: The Company will waive the monthly recurring charges per service group for Inbound Voice Service using Business Line terminations. Qualifying Condition: Customer must have billed at least $20,000 in conferencing usage with all vendors combined in the month immediately preceding the 4th Amendment Effective Date.

Installation Waiver. Company will waive the one-time installation charges associated with the implementation of Services within the 48 contiguous States of the U.S. provided under this Agreement except for the following services: (i) eDSL, (ii) VPN, (iii) Internet Dedicated OC3, OC12, OC48, Gig-E, (iv) PTT / third party services (including International Access and Company International), (v) Data Center, (vi) Paging, (vii) Managed Services, (viii) CPE, (ix) Enhanced Call Routing, (x) Local Disaster Recovery, (xi) Audio, Video and Net Conferencing, (xii) Voice over IP Services, (xiii) Security Services, (xiv) Non-Listing/Non-Published Service, (xv) Telecommunications Service Priority, and (xvi) Services provided by Company incumbent local exchange carriers (“ILECs”) or by Cellco Partnership and its affiliates d/b/a Company Wireless. Usage charges, monthly recurring charges, expedite charges, change charges, surcharges, charges for an unlisted or non-published number, any charges imposed by third parties (including access, egress, jack, or wiring charges), taxes or tax-like surcharges, or other Governmental Charges will not be waived. Toll Free Surcharge: Alternate Routing Waiver. The Company will waive all 800 service Alternate Routing Feature charges associated with the monthly recurring charges per implementation and maintenance of Alternate Routing plans for Customer’s 800 service group charges. If this amount exceeds $12,300 the Company reserves the right to charge the Customer for Inbound Voice Service using Business Line terminationsthe overage amount exceeding $12,300. Qualifying Condition: Customer must have billed at least $20,000 in conferencing usage with all vendors combined in the month immediately preceding the 4th OPTION NO 130227 (rev. May 07, Amendment Effective Date.4)

Installation Waiver. Company will waive the one-time installation charges associated with the implementation of Services within the 48 contiguous States of the U.S. provided under this Agreement except for the following services: (i) eDSL, (ii) VPN, (iii) Internet Dedicated OC3, OC12, OC48, Gig-E, (iv) PTT / third party services (including International Access and Company International), (v) Data Center, (vi) Paging, (vii) Managed Services, (viii) CPE, (ix) Enhanced Call Routing, (x) Local Disaster Recovery, (xi) Audio, Video Video, and Net Conferencing, (xii) Voice over IP ServicesOver IP, (xiii) Security Services, (xiv) Non-Listing/Non-Published Service, (xv) Telecommunications Service Priority, and (xvi) Services provided by Company incumbent local exchange carriers (“ILECs”) or by Cellco Celico Partnership and its affiliates d/b/a Company Wirelessaffiliates. Usage charges, monthly recurring charges, expedite charges, change charges, surcharges, charges for an unlisted or non-published number, any charges imposed by third parties (including access, egress, jack, or wiring charges), taxes or tax-like surcharges, or other Governmental Charges will not be waived. Toll Free SurchargePromotions: The Company will waive Customer is eligible for the monthly recurring charges per service group for Inbound Voice Service using Business Line terminations. Qualifying Condition: Customer must have billed at least $20,000 in conferencing usage with all vendors combined following promotions as set forth in the Guide. Regional Checkbook – Monthly Option – 1 Year OPTION NO. 178503 (rev. Nov 12, Amendment 26) Initial Term: 24 months Upon 30 days prior written notice delivered by Customer to Company, Customer may elect a 12 month immediately preceding extension term (the 4th “Extension Term”) at the rates, charges, credits and discounts set forth in this Agreement, and including a minimum revenue commitment of $3,460,000 for the Extension Term (the “Extension Term Revenue Commitment”). Upon thirty (30) days prior written notice delivered by Customer to Company, Customer may elect an additional twelve (12) month extension term (also an “Extension Term”) at the rates, charges, credits and discounts set forth in this Agreement, and including a minimum revenue commitment of $3,460,000.00 for the Extension Term (the “Extension Term Revenue Commitment”). Amended Term: Commencing on the 23rd Amendment Effective Date, the Term will start anew and continue for a period of 24 months. Annual Volume Commitment (“AVC”): $6,920,000 in Total Service Charges (“AVC”) during each contract year of the Term. Minimum Revenue Commitment (“Revenue Commitment”): Commencing on the 23rd Amendment Effective, the Revenue Commitment shall be $5,800,000 during the Amended Term.

Installation Waiver. Company will waive the one-time installation charges associated with the implementation of Services within the 48 contiguous States of the U.S. provided under this Agreement the agreement; except for the following services: (i) eDSL, (ii) VPN, (iii) Internet Dedicated OC3, OC12, OC48, Gig-E, (iv) PTT / third party services (including International Access and Company International), (v) Data Center, (vi) Paging, (vii) Managed Services, (viii) CPE, (ix) Enhanced Call Routing, (x) Local Disaster Recovery, (xi) Audio, Video Video, and Net Conferencing, (xii) Voice over IP Services, (xiii) Security Services, (xiv) Non-Listing/Non-Published Service, (xv) Telecommunications Service Priority, and (xvi) Services provided by Company incumbent local exchange carriers (“ILECs”) or by Cellco Partnership and its affiliates d/b/a Company Wirelesspartnerships. Usage charges, monthly recurring charges, expedite charges, change charges, surcharges, charges for an unlisted or non-published number, any charges imposed by third parties (including access, egress, jack, or wiring charges), taxes or tax-like surcharges, or other Governmental Charges will not be waived. Toll Free Surcharge: The Company will waive the monthly recurring charges per service group for Inbound Voice Service using Business Line terminations. Qualifying Condition: Customer must have billed represents that it has spent at least $20,000 150,000.00 in conferencing Conferencing usage with all vendors combined in the month two calendar months immediately preceding Customer’s signature date of the 4th seventh amendment. Payment Arrangements: Customer agrees to pay all Company charges (except disputed amounts) within 30 days of receipt of invoice. OPTION NO 178230 (rev. Jan 15, Amendment Effective Date.12) Initial Term: 15 months

Installation Waiver. Company will waive the one-time installation charges associated with the implementation of Services within the 48 contiguous States of the U.S. provided under this Agreement the agreement; except for the following services: (i) eDSL, (ii) VPN, (iii) Internet Dedicated OC3, OC12, OC48, Gig-E, (iv) PTT / third party services (including International Access and Company International), (v) Data Center, (vi) Paging, (vii) Managed Services, (viii) CPE, (ix) Enhanced Call Routing, (x) Local Disaster Recovery, (xi) Audio, Video Video, and Net Conferencing, (xii) Voice over IP Services, (xiii) Security Services, (xiv) Non-Listing/Non-Published Service, (xv) Telecommunications Service Priority, and (xvi) Services provided by Company incumbent local exchange carriers (“ILECs”) or by Cellco Partnership and its affiliates d/b/a Company Wirelesspartnerships. Usage charges, monthly recurring charges, expedite charges, change charges, surcharges, charges for an unlisted or non-published number, any charges imposed by third parties (including access, egress, jack, or wiring charges), taxes or tax-like surcharges, or other Governmental Charges will not be waived. Toll Free Surcharge: The Company will waive the monthly recurring charges per service group for Inbound Voice Service using Business Line terminations. Qualifying Condition: Customer must have billed represents that it has spent at least $20,000 150,000.00 in conferencing usage with all vendors combined in the month two calendar months immediately preceding Customer’s signature date of the 4th seventh amendment. Payment Arrangements: Customer agrees to pay all Company charges (except disputed amounts) within 30 days of receipt of invoice. OPTION NO 178230 (rev. Dec 11, Amendment Effective Date.2) Initial Term: 15 months

Installation Waiver. Company will waive the one-time installation charges associated with the implementation of Services within the 48 contiguous States of the U.S. provided under this Agreement except for the following services: (i) eDSL, (ii) VPN, (iii) Internet Dedicated OC3, OC12, OC48, Gig-E, (iv) PTT / third party services (including International Access and Company International), (v) Data Center, (vi) Paging, (vii) Managed Services, (viii) CPE, (ix) Enhanced Call Routing, (x) Local Disaster Recovery, (xi) Audio, Video and Net Conferencing, (xii) Voice over IP Services, (xiii) Security Services, (xiv) Non-Listing/Non-Published Service, (xv) Telecommunications Service Priority, and (xvi) Services provided by Company incumbent local exchange carriers (“ILECs”) or by Cellco Partnership and its affiliates d/b/a Company Wireless. Usage charges, monthly recurring charges, expedite charges, change charges, surcharges, charges for an unlisted or non-published number, any charges imposed by third parties (including access, egress, jack, or wiring charges), taxes or tax-like surcharges, or other Governmental Charges will not be waived. Toll Free SurchargeOPTION NO 125448 (rev. May 07, Amendment 5) Term and Renewal Options: The Company will waive the monthly recurring charges per service group for Inbound Voice Service using Business Line terminations. Qualifying Condition: Customer must have billed at least $20,000 in conferencing usage with all vendors combined in the month immediately preceding 36 months Commencing on the 4th Amendment Effective Date, the Term will be extended for a period of 24 months. Minimum Annual Volume Commitment (“AVC”): $192,000.00 in Total Service Charges Commencing on the 4th Amendment Effective Date, the Customer’s minimum AVC will be $400,000.00 in Total Service Charges, or a pro rata portion thereof for any partial Contract Year.

Installation Waiver. Company will waive the one-time installation charges associated with the implementation of Services within the 48 contiguous States of the U.S. provided under this Agreement except for the following services: (i) eDSL, (ii) VPN, (iii) Internet Dedicated OC3, OC12, OC48, Gig-E, (iv) PTT / third party services (including International Access and Company International), (v) Data Center, (vi) Paging, (vii) Managed Services, (viii) CPE, (ix) Enhanced Call Routing, (x) Local Disaster Recovery, (xi) Audio, Video Video, and Net Conferencing, (xii) Voice over IP ServicesOver IP, (xiii) Security Services, (xiv) Non-Listing/Non-Published Service, (xv) Telecommunications Service Priority, and (xvi) Services provided by Company incumbent local exchange carriers (“ILECs”) or by Cellco Celico Partnership and its affiliates d/b/a Company Wirelessaffiliates. Usage charges, monthly recurring charges, expedite charges, change charges, surcharges, charges for an unlisted or non-published number, any charges imposed by third parties (including access, egress, jack, or wiring charges), taxes or tax-like surcharges, or other Governmental Charges will not be waived. Toll Free SurchargePromotions: The Company will waive Customer is eligible for the monthly recurring charges per service group for Inbound Voice Service using Business Line terminations. Qualifying Condition: Customer must have billed at least $20,000 in conferencing usage with all vendors combined following promotions as set forth in the Guide. Regional Checkbook – Monthly Option – 1 Year OPTION NO. 178503 (rev. Jun 14, Optimized Services) Initial Term: 24 months Upon 30 days prior written notice delivered by Customer to Company, Customer may elect a 12 month immediately preceding extension term (the 4th Amendment Effective Date“Extension Term”) at the rates, charges, credits and discounts set forth in this Agreement, and including a minimum revenue commitment of $3,460,000 for the Extension Term (the “Extension Term Revenue Commitment”). Upon thirty (30) days prior written notice delivered by Customer to Company, Customer may elect an additional twelve (12) month extension term (also an “Extension Term”) at the rates, charges, credits and discounts set forth in this Agreement, and including a minimum revenue commitment of $3,460,000.00 for the Extension Term (the “Extension Term Revenue Commitment”). Volume Commitment Period for Optimized Services: Customer's Volume Commitment Period is 24 months starting on the first day of the first full month following the expiration of the Ramp Period. The Ramp Period is 6 months.