Incident Response Timescales. 7.2.1. OUTSOURCE TELECOM shall use best endeavours to assign an Incident to an appropriate engineer within 30 minutes of the generation or receipt of a fault for no less than 95% of Incidents properly submitted to OUTSOURCE TELECOM by the Client in accordance with Clause 7.1.
Incident Response Timescales. FCC shall use best endeavours to assign an Incident to an appropriate FCC engineer within 30 minutes of the generation or receipt of an Incident Report for no less than 95% of Incidents properly submitted to FCC by the Customer in accordance with paragraph 4.1 of this Schedule. FCC shall use best endeavours to make an update on an Incident available to the Customer via the Trouble Ticket System within the response times specified in paragraph 8 of this Schedule.
Incident Response Timescales. 7.2.1. ES SYSTEMS LTD shall use best endeavours to assign an Incident to an appropriate ES SYSTEMS LTD engineer within 30 minutes of the generation or receipt of a fault for no less than 95% of Incidents properly submitted to ES SYSTEMS LTD by the Client in accordance with Clause 7.1.
Incident Response Timescales. 13.2.1CommsFM shall use best endeavours to update the Customer on an Incident within the response times specified in Schedule 2.
Incident Response Timescales. 8.3.1 TALKTECH shall use best endeavours to assign an Incident to an appropriate TALKTECH engineer within 30 minutes of the generation or receipt of the an Incident Report for no less than 95% of Incidents properly submitted to TALKTECH by the Client in accordance with Clause 8.1.
Incident Response Timescales. 7.2.1. Inspira Technology Group shall use best endeavours to assign an Incident to an appropriate Inspira Technology Group engineer within 30 minutes of the generation or receipt of a fault for no less than 95% of Incidents properly submitted to Inspira Technology Group by the Client in accordance with Clause 7.1.
Incident Response Timescales. 8.2.1 ICUK shall use best endeavours to assign an Incident to an appropriate ICUK engineer within 30 minutes of the generation or receipt of a fault for no less than 95% of Incidents properly submitted to ICUK by the Client in accordance with Clause 8.1.
Incident Response Timescales. 8.3.1 The Service Provider shall use best endeavours to assign an Incident to an appropriate engineer within 30 minutes of the generation or receipt of an Incident Report for no less than 95% of Incidents properly submitted by the Client in accordance with Clause 8.1.
Incident Response Timescales. 2.3.1 JSL shall use best endeavours to assign an Incident to an appropriate JSL engineer within 1 Business Hour of receipt of the Incident Report for no less than 98% of Incidents properly submitted to JSL by the Client in accordance with clause 2.1.1.
Incident Response Timescales. 8.3.1 RCUK and/or its suppliers shall use best endeavours to assign an Incident to an appropriate engineer within 30 minutes of the generation or receipt of an Incident Report for no less than 95% of Incidents properly submitted to RCUK and/or its suppliers by the Client in accordance with Clause 8.1.
