Common use of Identification of the Customer Clause in Contracts

Identification of the Customer. 11.2.1 The Bank will use pre-defined questions/procedures for customer identification purposes or, for the efficient provision of services and for the purposes indicated in paragraph 11.3.4, voice authentication will be applied, provided the Client consents thereto. Customer identification is to be performed before providing the telephone service as well as before any other banking services / customer registration for various Bank products (electronic services). Without the identification procedure, Customer will not be able to receive the telephone service described in sub-paragraph 11.1.1 of the present Agreement (except for the case considered under sub-paragraph 11.3.3 hereof). During each telephone conversation with the Bank (each time the Customer receives telephone services), the Client will undergo identification procedure/give correct answers to questions pre-defined by the Bank or undergo voice authentication.