HOW WILL DISAGREEMENTS BE RESOLVED Clause Samples

HOW WILL DISAGREEMENTS BE RESOLVED.  Any complaints or comments about the Payments Unit should be directed to the Senior Payments Officer in the first instance and as soon as possible.  An attempt will then be made to resolve the matter by discussion and to the satisfaction of both parties.  The aim is to resolve problems as soon as possible and to the satisfaction of the complainant and it is often easier to achieve this aim via informal means.  If satisfaction is not achieved informally then the matter may be escalated to Senior Management within the Finance Department. CONTACT POINTS FOR ENQUIRIES REGARDING “PAYMENTS” SERVICE LEVEL AGREEMENT ▇▇▇▇▇ ▇▇▇▇▇ Senior Payments Section 01286-679457 ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇@▇▇▇▇▇▇▇.▇▇▇▇.▇▇▇▇▇ Payments Headquarters (Ext. 32457) (▇▇▇▇▇ ▇▇▇▇▇ ▇▇▇▇▇ CYLLID) Officer Caernarfon Contact the above officer if you have any enquiry regarding the “Payments” service and/or this agreement. You may contact your relevant Accountant in the Development Finance Unit in the usual manner concerning any financial matter or any aspect of the Finance Department.