Hardware/Software Support Sample Clauses

The Hardware/Software Support clause outlines the obligations and procedures for providing technical assistance and maintenance for hardware and software products covered by the agreement. Typically, this clause specifies the types of support available, such as troubleshooting, updates, repairs, or replacements, and may detail response times, support channels, and any associated costs. Its core practical function is to ensure that users receive timely and effective help with technical issues, thereby minimizing downtime and maintaining the functionality of the products.
Hardware/Software Support. The Contractor shall provide IT hardware/software support for the TS-MATS system. TS-MATS is a web-based application conversion of the DOS-based, stand-alone Materiel Army-wide Tracking Systems (MATS). The system has multiple roles for all trainers, managers, and maintainers. Information access and capabilities is based on the "need to know" of each user role. The Contractor shall coordinate with DA, ACOM’s, and HQ staffs on matters pertaining to the TS-MATS; define and formulate Management Information Requirements (MIR) of DA, ACOMs, and HQ staffs; create and execute system fielding plans; conduct analysis of Engineering Change Proposals (ECP’s); assist in the development of requirements documents and supporting products; provide system life cycle support in accordance with DoD, DA, TRADOC, and ATSC directives and publications; update various Army and DoD Automated Information System (AIS) databases (i.e. AITR; provide system hardware/software troubleshooting support; manage the System Improvement Memorandum (SIM) program; provide oversight of database conversions; provide oversight of and assistance to operations staff; assist in the development and execution of systematic approach for TADSS accountability; create/manage the TS-MATS Army Knowledge On-line (AKO) Knowledge Center (KC); provide TADSS availability data to training enablers and deployed/deploying forces in support of Operation Iraqi Freedom (OIF) and Global War on Terror (GWOT); complete and update the TRADOC ▇▇▇ 350-9 publication and the TS-MATS strategy analysis.
View SourceView Similar (5)
Hardware/Software Support. The SWT is a Government furnished system. The contractor shall assist in providing IT hardware/software support for the SWT system. SWT is a web-based application that integrates and processes new training plans. The CoEs shall conduct final staffing to review materiel system (stand-alone) and non-system TADSS ICD, CDD, and CPD. ▇▇▇ documents shall be approved by the COR and/or the OSCOR. *See Paragraph 5.53 Deliverables
View SourceView Similar (5)
Hardware/Software Support. In respect of hardware and software covered under the NSB Master Agreement, rates for billable time are:
View Source

Related to Hardware/Software Support

  • Software Support During the Term, Seller shall use commercially reasonable efforts to provide all Software updates and qualified Software upgrades in accordance with the terms of the Service Contract as such materials become commercially available for distribution. Purchaser’s use of all Software, updates, and upgrades of Software shall be subject to this Agreement, the Original Terms, and the applicable ▇▇▇▇.

  • Software Updates ▇▇▇▇▇ agrees to keep current with software licensed from Skyward and will install new versions on a timeline approved by ▇▇▇▇▇ governance. This timeline will be communicated by NWRDC to the Districts.

  • Embedded Software To the extent any goods contain Embedded Software (defined below) that is not Buyer’s Property, no title to such Embedded Software shall pass to Buyer, and Supplier shall grant Buyer, its customers and all other users a non-exclusive worldwide, irrevocable, perpetual, royalty-free right to use, load, install, execute, demonstrate, market, test, resell, sublicense and distribute such Embedded Software as an integral part of such goods or for servicing the goods (the “Buyer-Required License”). If such Embedded Software or any part thereof is owned by a third party, prior to delivery, Supplier shall obtain the Buyer-Required License from such third-party owner. “Embedded Software” means software necessary for operation of goods and embedded in and delivered as an integral part of goods.

  • Software Upgrades All Software Releases (including all Error corrections made available pursuant to this Agreement) that RSA in its sole discretion: (a) deems to be logical improvements to the Software; (b) make generally available to all licensees of the Software; and (c) does not separately price or market.

  • Hardware and Software In order to use the Services, you must obtain and maintain, at your expense, compatible mobile hardware and software as specified by Credit Union from time to time. Credit Union is not responsible for any third party software you may need to use the Services. Any such software is accepted by you as is and is subject to the terms and conditions of the software agreement you enter into directly with the third party software provider at time of download and installation.