Common use of HARDWARE MAINTENANCE & SUPPORT Clause in Contracts

HARDWARE MAINTENANCE & SUPPORT. The following offerings are authorized under this category. The Contractor agrees that malfunctions that cannot be immediately diagnosed and pinpointed to a certain piece of equipment will require the participation of the Contractor until the problem resolution and responsibility is identified. In accordance with Appendix B, Clause 79, Product Acceptance, Product warranty shall become effective upon Acceptance of the Product. While under Hardware Maintenance, Contractor shall maintain the Product so as to provide Authorized User with the ability to utilize the Product without significant functional downtime to the Authorized User’s ongoing business operations in accordance with the terms and conditions of the applicable service descriptions. a. Services to protect the Microcomputer Hardware, including but not limited to fixes and upgrades.