Common use of Framework Management Structure Clause in Contracts

Framework Management Structure. The Supplier shall provide a suitably qualified nominated contact (the “Framework Manager”) who will take overall responsibility for delivering the Services required within this Framework Agreement, as well as a suitably qualified deputy to act in their absence. The Supplier shall put in place management a structure to manage the Framework in accordance with Schedule 1 (Services). A full governance structure for the Framework will be agreed between the Parties during the Framework Agreement implementation stage. Framework Review Meetings Regular performance reviews will take place throughout the Framework Agreement (‘Framework Review Meetings’). The exact timings and frequencies of such Framework Review Meetings will be determined by the Authority following award of the Framework Agreement. It is anticipated that during the first twelve (12) Months of the Framework Agreement the structure and frequency of the meetings will be as set out in paragraphs 2.2.2 to 2.2.5 below. Flexibility from both Parties will be expected over the frequency, timings and content of these reviews. Strategic Management Reviews: The Supplier Representative and Authority Representative shall meet every twelve (12) Months. The Authority sees these meetings as a vital element in developing a strategic relationship with the Supplier and to promote the building of a positive working relationship. The content of these meetings will be agreed between both Parties at least fourteen (14) Working Days before the date of the Strategic Management Review. The Strategic Management Review meeting will consider as a minimum: Overall framework performance including Supplier’s supply chain performance, including an assessment of SME’s being used to supply and/or deliver services; Efficiency opportunities, e.g. cost drivers (Supplier and Authority); Benchmarking including progress against Government efficiency targets; Market conditions (UK/Global market share, financials); Policy updates including emerging Government initiatives; Security and Risk management. Management Review Meetings: Management Review Meetings will be held every quarter between the Authority and the Supplier’s Framework Manager(s) and representatives from key Contracting Body’s at the Authority’s premises. The content of the review will be as set out but not limited to the information required in paragraph 2.2.5 but the information reviewed at the meetings will be based on Monthly Management Information provided by the Supplier. Operational Review Meetings:

Framework Management Structure. The Supplier shall provide a suitably qualified nominated contact (the “Framework Manager”) who will take overall responsibility for delivering the Services required within this Framework Agreement, as well as a suitably qualified deputy to act in their absence. The Supplier shall put in place management a structure to manage the Framework in accordance with Schedule 1 (Services). A full governance structure for the Framework will be agreed between the Parties during the Framework Agreement implementation stage. Framework Review Meetings Regular performance reviews will take place throughout the Framework Agreement (‘Framework Review Meetings’). The exact timings and frequencies of such Framework Review Meetings will be determined by the Authority following award of the Framework Agreement. It is anticipated that during the first twelve (12) Months of the Framework Agreement the structure and frequency of the meetings will be as set out in paragraphs 2.2.2 to 2.2.5 below. Flexibility from both Parties will be expected over the frequency, timings and content of these reviews. Strategic Management Reviews: The Supplier Representative and Authority Representative shall meet every twelve (12) Months. The Authority sees these meetings as a vital element in developing a strategic relationship with the Supplier and to promote the building of a positive working relationship. The content of these meetings will be agreed between both Parties at least fourteen (14) Working Days before the date of the Strategic Management Review. The Strategic Management Review meeting will consider as a minimum: Overall framework performance including Supplier’s supply chain performance, including an assessment of SME’s being used to supply and/or deliver services; Efficiency opportunities, e.g. cost drivers (Supplier and Authority); Benchmarking including progress against Government efficiency targets; Market conditions (UK/Global market share, financials); Policy updates including emerging Government initiatives; Security and Risk management. Management Review Meetings: Meetings Management Review Meetings will be held every quarter between the Authority and the Supplier’s Framework Manager(s) and representatives from key Contracting Body’s at the Authority’s premises. The content of the review will be as set out but not limited to the information required in paragraph 2.2.5 but the information reviewed at the meetings will be based on Monthly Management Information provided by the Supplier. Supplier Operational Review Meetings:. These will be held every quarter between the Authority and the Supplier’s framework management team. The content of the review will be as set out but not limited to the information required in paragraph 2.2.5. The Management and Operational Review Meetings may be held combined and thus held on the same date at the discretion of the Authority. The Management and Operational Review Meetings will focus on the operational performance of this Framework Agreement, which may include but is not limited to: Transition and on-boarding of key new customers (milestones and progress against targets) including contract compliance and supplier sector strategies (key customers can be defined as those of whom are of a strategic importance to the success of the framework); Compliance against Key Performance Indicators (KPI’s) (e.g. response times, up time, first time fix rates, no. of units sold, volume); Framework revenue and savings performance, submission of management information, sector revenue performance; Incident and problem management including supplier helpdesk performance; Forward planning, opportunities and future efficiencies including standardisation and rationalisation; Contracting Body Satisfaction Surveys (quality and delivery of the Services etc.); New service roadmaps; Support to category teams relating to cashable benefits; and A review of the Continuous Improvement Plan. KEY PERFOMANCE INDICATORS The Key Performance Indicators (KPIs) applicable to this Framework Agreement are set out in Schedule 1 (Services). The Supplier shall establish processes to monitor its performance against the agreed KPIs in order to report progress to the Authority and/or Contracting Bodies. The Supplier shall at all times ensure compliance with the standards set by the KPIs. The Authority shall review progress against these KPIs to evaluate the effectiveness and efficiency of which the Supplier performs its obligations to fulfil the Framework Agreement. The Supplier’s achievement of KPIs shall be reviewed during Framework Review Meetings, in accordance with paragraph 2.2 above, and the review and on-going monitoring of KPIs will form a key part of the framework management process as outlined in this Schedule 14 (Framework Management). The Supplier shall provide a Monthly report on its performance against each of the KPIs listed in Part 3 of Schedule 1. The Authority reserves the right to adjust, introduce new, or remove KPIs throughout the Contract Period, however any significant changes to KPIs shall be agreed between the Authority and the Supplier. EFFICIENCY TRACKING PERFORMANCE MEASURES The Supplier shall cooperate in good faith with the Authority to develop efficiency tracking performance measures for the Framework Agreement. This shall include but is not limited to: tracking reductions in product volumes and product costs, in order to demonstrate that Contracting Bodies are consuming less and buying more smartly; developing additional KPIs to ensure that the Framework Agreement supports the emerging target operating model across central government (particularly in line with centralised sourcing and category management, procurement delivery centres and payment processing systems and shared service centres). This list is not exhaustive and may be developed during the Framework Agreement. The metrics that shall be agreed and implemented to measure efficiency shall be developed and agreed between the Authority and the Supplier during the Framework Agreement. Such metrics shall be incorporated into the list of KPIs set out in Part 3 of Schedule 1. The on-going progress and development of the efficiency tracking performance measures shall be reported through framework management activities as outlined in this Schedule 14 (Framework Management).

Framework Management Structure. The Supplier shall provide a suitably qualified nominated contact (the “Framework Manager”) who will take overall responsibility for delivering the Goods and Services required within this Framework Agreement, as well as a suitably qualified deputy to act in their absence. The Supplier shall put in place management a structure to manage the Framework in accordance with Schedule 1 (Goods and Services). A full governance structure for the Framework will be agreed between the Parties during the Framework Agreement implementation stage. Framework Review Meetings Regular performance reviews will take place throughout the Framework Agreement (‘“Framework Review Meetings’”). The exact timings and frequencies of such Framework Review Meetings will be determined by the Authority following award of the Framework Agreement. It is anticipated that during the first twelve (12) Months of the Framework Agreement the structure and frequency of the meetings will be as set out in paragraphs 2.2.2 to 2.2.5 below. Flexibility from both Parties will be expected over the frequency, timings and content of these reviews. Strategic Management Reviews: Reviews The Supplier Representative and Authority Representative shall meet every twelve (12) Months. The Authority sees these meetings as a vital element in developing a strategic relationship with the Supplier and to promote the building of a positive working relationship. The content of these meetings will be agreed between both Parties at least fourteen (14) Working Days before the date of the Strategic Management Review. The Strategic Management Review meeting will consider as a minimum: Overall framework performance including Supplier’s supply chain performance, including an assessment of SME’s being used to supply and/or deliver goods and services; Efficiency opportunities, e.g. cost drivers (Supplier and Authority); Benchmarking including progress against Government efficiency targets; Market conditions (UK/Global market share, financials); Policy updates including emerging Government initiatives; Security and Risk management. Management Review Meetings: Management Review Meetings will be held every quarter between the Authority and the Supplier’s Framework Manager(s) and representatives from key Contracting Body’s at the Authority’s premises. The content of the review will be as set out but not limited to the information required in paragraph 2.2.5 but the information reviewed at the meetings will be based on Monthly Management Information provided by the Supplier. Operational Review Meetings:.

Framework Management Structure. The Supplier shall provide a suitably qualified nominated contact (the “Framework Manager”) who will take overall responsibility for delivering the Services required within this Framework Agreement, as well as a suitably qualified deputy to act in their absence. The Supplier shall put in place management a structure to manage the Framework in accordance with Schedule 1 (Services). A full governance structure for the Framework will be agreed between the Parties during the Framework Agreement implementation stage. Framework Review Meetings Regular performance reviews will take place throughout the Framework Agreement (‘Framework Review Meetings’). The exact timings and frequencies of such Framework Review Meetings will be determined by the Authority following award of the Framework Agreement. It is anticipated that during the first twelve (12) Months of the Framework Agreement the structure and frequency of the meetings will be as set out in paragraphs 2.2.2 to 2.2.5 below. Flexibility from both Parties will be expected over the frequency, timings and content of these reviews. Strategic Management Reviews: The Supplier Representative and Authority Representative shall meet every twelve (12) Months. The Authority sees these meetings as a vital element in developing a strategic relationship with the Supplier and to promote the building of a positive working relationship. The content of these meetings will be agreed between both Parties at least fourteen (14) Working Days before the date of the Strategic Management Review. The Strategic Management Review meeting will consider as a minimum: Overall framework performance including Supplier’s supply chain performance, including an assessment of SME’s being used to supply and/or deliver services; Efficiency opportunities, e.g. cost drivers (Supplier and Authority); Benchmarking including progress against Government efficiency targets; Market conditions (UK/Global market share, financials); Policy updates including emerging Government initiatives; Security and Risk management. Management Review Meetings: Management Review Meetings will be held every quarter between the Authority and the Supplier’s Framework Manager(s) and representatives from key Contracting Body’s at the Authority’s premises. The content of the review will be as set out but not limited to the information required in paragraph 2.2.5 but the information reviewed at the meetings will be based on Monthly Management Information provided by the Supplier. Operational Review Meetings:.

Framework Management Structure. The Supplier shall provide a suitably qualified nominated contact (the “Framework Manager”) who will take overall responsibility for delivering the Services required within this Framework Agreement, as well as a suitably qualified deputy to act in their absence. The Supplier shall put in place management a structure to manage the Framework in accordance with Schedule 1 (Services). A full governance structure for the Framework will be agreed between the Parties during the Framework Agreement implementation stage. Framework Review Meetings Regular performance reviews will take place throughout the Framework Agreement Term (‘“Framework Review Meetings’”). The exact timings and frequencies of such Framework Review Meetings will be determined by the Authority following award of the Framework Agreement. It is anticipated that during the first twelve (12) Months of the Framework Agreement Term the structure and frequency of the meetings will be as set out in paragraphs 2.2.2 to 2.2.5 below. Flexibility from both Parties will be expected over the frequency, timings and content of these reviews. Strategic Management Reviews: Reviews The Supplier Representative and Authority Representative shall meet every twelve (12) Months. The Authority sees these meetings as a vital element in developing a strategic relationship with the Supplier and to promote the building of a positive working relationship. The content of these meetings will be agreed between both Parties at least fourteen (14) Working Days before the date of the Strategic Management Review. The Strategic Management Review meeting will consider as a minimum: Overall framework overall Framework performance including Suppliersupplier’s supply chain performance, including an assessment of SME’s being used to supply and/or deliver servicesServices; Efficiency efficiency opportunities, e.g. cost drivers (Supplier and Authority); Benchmarking including progress against Government efficiency targets; Market market conditions (UK/Global market share, financials); Policy policy updates including emerging Government initiatives; Security security and Risk risk management. Management Review Meetings: Management Review Meetings will be held every quarter between the Authority and the Supplier’s Framework Manager(s) and representatives from key Contracting Body’s at the Authority’s premises. The content of the review will be as set out but not limited to the information required in paragraph 2.2.5 but the information reviewed at the meetings will be based on Monthly Management Information provided by the Supplier. Operational Review Meetings:.