Feedback between CQC / LGSCO Clause Samples

Feedback between CQC / LGSCO. It is important that both parties receive real time feedback about misdirected calls or incorrect advice. There may be occasions whereby remedial work is required to rectify any issues a customer may have experienced. It also provides an opportunity to identify any training issues that can then be immediately addressed. Where possible the feedback must include; the relevant case identification numbers, the reason for contacting, names and times, the correct advice and a suggested course of action. This will generally be done via email. Feedback for the LGSCO will be sent directly to ▇▇▇▇▇▇▇▇▇▇▇▇▇▇@▇▇▇.▇▇.▇▇ Feedback for CQC will be sent to ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇@▇▇▇.▇▇▇.▇▇ The feedback will be collated and should then be made available to LGSCO / CQC relationship owners at the same time as the contact volumes in section 6.1