Fatal Sample Clauses

Fatal. Errors preventing all useful work from being done as reasonably determined by Client and Contractor.
AutoNDA by SimpleDocs
Fatal. Licensee’s use of the Licensed Products is stopped or so severely degraded that Licensee cannot reasonably conduct business, and no workaround is available. Licensor will provide a workaround that resolves the request, provided that, if Licensor is unable to provide a workaround, Licensor will classify the request as an Error in the Licensed Products and work to produce a Corrected Release in accordance with the Service Level of the Licensee.
Fatal. Complete degradation — all users and critical functions affected. Item or service completely unavailable. Severe: Significant degradation — large number of users or critical functions affected. Medium: Limited degradation — limited number of users or functions affected. Business processes can continue. Minor: Small degradation — few users or one user affected. Business processes can continue. Measurement and penalties Response times are measured using the supplier’s support ticketing system, which tracks all issues from initial reporting to resolution. It is vital the client raises every issue via this system. If an issue is not raised in this way, the guaranteed response time does not apply to that issue. If the supplier fails to meet a guaranteed response, a penalty will be applied in the form of a credit for the client. This means the following month’s fee payable by the client will be reduced on a sliding scale. The level of penalty will be calculated depending on the number of hours by which the supplier missed the response time, minus the downtime permitted by the SLA: Priority level Penalty per hour (Pro-rated to nearest minute) 1 5% of total monthly fee 2 2% of total monthly fee 3 1% of total monthly fee Important notes: Response time penalties in any month are capped at 50% of the total monthly fee Response times are measured during working hours (9am — 5.30pm). For instance, if an issue is reported at 5.00pm with a response time of 60 minutes, the supplier has until 9.30am the following day to respond. Resolution times The supplier will always endeavour to resolve problems as swiftly as possible. It recognises that the client’s computer systems are key to its business and that any downtime can cost money. However, the supplier is unable to provide guaranteed resolution times. This is because the nature and causes of problems can vary enormously. For instance, it may be possible to resolve a fatal server issue in minutes, simply by restarting the server. But if a server fails due to disk error or a hardware fault (also classed as a fatal issue) it may take much longer to get back up and running. In all cases, the supplier will make its best efforts to resolve problems as quickly as possible. It will also provide frequent progress reports to the client. Right of termination The supplier recognises that it provides services that are critical to the client’s business. If the supplier consistently fails to meet the service levels described in this doc...
Fatal. Errors preventing all useful work from being done as reasonably determined by Client and Provider. Severity Xxxxx 0 Xxxxxx Xxxxxx: Errors, which disable major functions from being performed as reasonably determined by Client and Provider.
Fatal. All users or critical functions affected. Business processes completely unavailable. Severe: A majority of users or functions affected, or a critical function affected. Business processes cannot continue. Medium: More than two users or functions affected. Business processes can continue. Minor One or two users affected. Business process can continue. Notes Response times are measured during working hours. For instance, if an issue is reported at 5:00pm with a response time of 60 mins, Riela Tech has until 9:30am the following day to respond. Resolution times Riela Tech will use reasonable endeavours to resolve problems as swiftly as possible. Resolution process On receipt of a fatal or severe error report, Riela Tech will assign one engineer, who will contact the Client and request access to the system so as to assess the error and will report to the Client what has caused the error and the actions required to allow the error to be resolved. For Fatal or Severe incidents, 60 minutes after the system has been made available, if the error has not been identified by the single engineer, the call will be escalated internally and Riela Tech’s senior support staff will be made available to co-ordinate the situation, this will include regular updates by telephone or email explaining the actions that are being carried out to not only identify the error, but to give an estimate on the solution and time scale involved.
Fatal. No WSGO Game 1 hour Twice per incident 24 hours from WSGO notification availability (acknowledgement/status, resolution) 2 WSGO Game available 12 hours Twice per incident 72 hours from WSGO notification for use, but not (acknowledgement/status, materially functioning resolution) to Specifications
Fatal. Reported problems preventing all useful work from being done or potential data loss or corruption, or Software functionality is inoperative; and such inability to use or potential data loss or corruption has a critical impact to Customer’s operations • Acknowledgment • […***…] • Work Around, temporary fix • […***…] • Final fix, update, or new release • […***…] • Communications • […***…] 2 SEVERE IMPACT: Problems disable major functions required to do productive work or Software is partially inoperative and is considered as severely restrictive by Customers. • Acknowledgment • […***…] • Work Around, temporary fix • […***…] • Final fix, update, or new release • […***…] • Communications • […***…]
AutoNDA by SimpleDocs
Fatal 

Related to Fatal

  • Diagnosis For a condition to be considered a covered illness or disorder, copies of laboratory tests results, X-rays, or any other report or result of clinical examinations on which the diagnosis was based, are required as part of the positive diagnosis by a physician.

  • Pandemic An epidemic that spreads over a wide area, crossing borders and defined as a pandemic by the World Health Organisation (WHO) and/or by the competent local authorities of the country where the loss occurred. Quarantine Isolation of the person, in the event of suspected illness or proven illness, decided by a competent local authority, in order to avoid a risk of spreading said illness in the context of an epidemic or pandemic.

  • Infectious Diseases The Employer and the Union desire to arrest the spread of infectious diseases in the nursing home. To achieve this objective, the Joint Health and Safety Committee may review and offer input into infection control programs and protocols including surveillance, outbreak control, isolation, precautions, worker education and training, and personal protective equipment. The Employer will provide training and ongoing education in communicable disease recognition, use of personal protective equipment, decontamination of equipment, and disposal of hazardous waste.

  • Evacuation (1) If the Combatant Commander orders a mandatory evacuation of some or all personnel, the Government will provide assistance, to the extent available, to United States and third country national contractor personnel.

  • Pregnancy This agreement can be cancelled if you become pregnant upon the appropriate written proof being given. Please note – ANY Cancellation for the above reasons will not be effected until the appropriate proof is provided and received (in writing or via email) by Harlands or the club.

  • Human Leukocyte Antigen Testing This plan covers human leukocyte antigen testing for A, B, and DR antigens once per member per lifetime to establish a member’s bone marrow transplantation donor suitability in accordance with R.I. General Law §27-20-36. The testing must be performed in a facility that is: • accredited by the American Association of Blood Banks or its successors; and • licensed under the Clinical Laboratory Improvement Act as it may be amended from time to time. At the time of testing, the person being tested must complete and sign an informed consent form that also authorizes the results of the test to be used for participation in the National Marrow Donor program.

  • Accidents and Dangerous Occurrences The Hirer must report all accidents involving injury to the public to a member of the Village Hall management committee as soon as possible and complete the relevant section in the Village Hall’s accident book. Any failure of equipment belonging to the Village Hall or brought in by the Hirer must also be reported as soon as possible. Certain types of accident or injury must be reported on a special form to the local authority. The Hall Secretary will give assistance in completing this form. This is in accordance with the Reporting of Injuries, Diseases and Dangerous Occurrences Regulations 1995 (RIDDOR).

  • Communicable Diseases (a) The Parties to this Agreement share a desire to prevent acquisition and transmission where employees may come into contact with a person and/or possessions of a person with a communicable disease.

  • Communicable Disease Bodily injury" or "property damage" which arises out of the transmission of a communi- cable disease by an "insured";

  • Screening 3.13.1 Refuse containers located outside the building shall be fully screened from adjacent properties and from streets by means of opaque fencing or masonry walls with suitable landscaping.

Time is Money Join Law Insider Premium to draft better contracts faster.