Fatal. Licensee’s use of the Licensed Products is stopped or so severely degraded that Licensee cannot reasonably conduct business, and no workaround is available. Licensor will provide a workaround that resolves the request, provided that, if Licensor is unable to provide a workaround, Licensor will classify the request as an Error in the Licensed Products and work to produce a Corrected Release in accordance with the Service Level of the Licensee.
Appears in 2 contracts
Sources: End User License Agreement, End User License Agreement