Common use of Extra Coverage Clause in Contracts

Extra Coverage. Services not provided as part of this Agreement will be considered Extra Coverage. Customer agrees to be invoiced separately on a T/M basis (time and materials basis) for Extra Coverage, which includes but not limited to (a) request by Customer which are outside of Agreement Coverage Hours, (b) any maintenance services which Customer requests which are not included in the Agreement Coverage, (c) relocation, reconfiguration or de- installation of Equipment, (d) unreasonable delays in accessibility to Customer Equipment, or incomplete Customer facilities, (e) service calls resulting from or required due to misuse, misapplication, improper operation of, or damage to the Equipment by Customer, power surges, failure of electrical power, air conditioning or humidity control, lightning or other casualty, (f) service calls which result in no trouble found (“NTF”), (g) Equipment failure which Dell and SPO determine is not the result of Dell EqualLogic Equipment failure. Current applicable T/M rates will apply to all service provided which are not covered by this Agreement. Minimum T/M billing is three hours portal-to-portal with billing increments thirty (30) minutes after the three hours for 8 x 5 x next best date (NBD). Installation services are not included under this Agreement, but are available at current standard T/M rates.