Establish a System for SLS Users to Provide Feedback after Every Sample Clauses

Establish a System for SLS Users to Provide Feedback after Every. SLS Usage—by making the logistical and/or administrative changes necessary to provide an opportunity, from January 2022 through September 2024, for NCR employees who are SLS users to give feedback after each SLS usage in the NCR (“per-use feedback”), regarding all aspects of the process for obtaining SLS and the quality of the SLS. The per-use feedback will include, but is not limited to, an opportunity to assess: (1) the interpreter’s timeliness; (2) the quality of the sign language interpretation; and (3) the effectiveness of the Departmental Management POC’s service. The per-use feedback will be provided to Office of Operations management for consideration in the ongoing provision of SLS services by Technical Evaluation Panel-selected vendors. The Department will consider the per-use feedback received in determining how to provide timely and effective SLS, but this Agreement does not require the Department to take any specific action based upon the per-use feedback received. The Department may use its discretion as to the means and format of the opportunity for NCR employees to provide per-use feedback. The portions of the per-use feedback regarding: (1) the interpreter’s timeliness; and (2) the quality of the sign language interpretation will also be provided on a monthly basis to the duly elected officers of DHH USDA.
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