Common use of Error Priority Levels Clause in Contracts

Error Priority Levels. Cycuity shall exercise commercially reasonable efforts to correct any Error reported by Licensee in the current unmodified release of Product in accordance with the priority level reasonably assigned to such Error by Cycuity. a. Priority High Errors - Cycuity shall respond within one business day and promptly commence the following procedures: (i) assign Cycuity engineers to correct the Error; (ii) notify Cycuity management that such Errors have been reported and of steps being taken to correct such Error(s); (iii) provide Licensee with periodic reports on the status of the corrections; and (iv) initiate work to provide Licensee with a Patch, Workaround or Fix. If a Patch or Workaround is provided, a Fix will generally be available in the next Product release. b. Priority Medium Errors - Cycuity shall respond within one business day and exercise commercially reasonable efforts to provide Licensee with a Patch, Workaround or Fix. If a Patch or Workaround is provided, a Fix will generally be available in a future Product release. c. Priority Low Errors - Cycuity will respond within two business days and may provide Licensee with a Patch, Workaround or Fix. If a Patch or Workaround is provided, a Fix may be available in a future Product release. If Cycuity believes that a problem reported by Licensee may not be due to an Error in a Product, Cycuity will so notify Licensee. At that time, Licensee may (1) instruct Cycuity to proceed with problem determination at its possible expense as set forth below, or (2) instruct Cycuity that Licensee does not wish the problem pursued at its possible expense. If Licensee requests that Cycuity proceed with problem determination at its possible expense and Cycuity determines that the error was not due to an Error in the Product, Licensee shall pay Cycuity, at Cycuity’s then-current and standard consulting rates, for all work performed in connection with such determination, plus reasonable related expenses incurred therewith. Licensee shall not be liable for (I) problem determination or repair to the extent problems are due to Errors in the Product; or (II) work performed under this paragraph in excess of its instructions; or (III) work performed after Licensee has notified Cycuity that it no longer wishes work on the problem determination to be continued at its possible expense (such notice shall be deemed given when actually received by Cycuity). If Licensee instructs Cycuity that it does not wish the problem pursued at its possible expense or if such determination requires effort in excess of Licensee’s instructions, Cycuity may, at its sole discretion, elect not to investigate the error with no liability therefore.

Error Priority Levels. Cycuity Saaswedo shall exercise commercially reasonable efforts (up to 16 hours per month) to correct any Error reported by Licensee in the current unmodified release of Product Service in accordance with the priority level reasonably assigned to such Error by Cycuity. a. Saaswedo. • Priority High A Errors - Cycuity — Saaswedo shall respond within one business day and promptly commence the following procedures: (i) assign Cycuity Saaswedo engineers to correct the Error; (ii) notify Cycuity Saaswedo management that such Errors have been reported and of steps being taken to correct such Error(s); (iii) provide Licensee License e with periodic reports on the status of the corrections; and (iv) initiate work to provide Licensee with a Patch, Workaround or Fix. If a Patch or Workaround is provided, a Fix will generally be available in the next Product release. b. • Priority Medium B Errors - Cycuity — Saaswedo shall respond within one business day and exercise commercially reasonable efforts to provide Licensee with a Patch, Workaround or Fixinclude the Fix for the Error in the next regular Service maintenance release. • Priority C Errors — Saaswedo may include the Fix for the Error in the next major release of the Service. If a Patch or Workaround is provided, a Fix will generally be available in a future Product release. c. Priority Low Errors - Cycuity will respond within two business days and may provide Licensee with a Patch, Workaround or Fix. If a Patch or Workaround is provided, a Fix may be available in a future Product release. If Cycuity Saaswedo believes that a problem reported by Licensee may not be due to an Error in a Productthe Service, Cycuity Saaswedo will so notify Licensee. At that time, Licensee may (1) instruct Cycuity Saaswedo to proceed with problem determination at its possible expense as set forth below, or (2) instruct Cycuity Saaswedo that Licensee does not wish the problem pursued at its possible expense. If Licensee requests that Cycuity Saaswedo proceed with problem determination at its possible expense and Cycuity Saaswedo determines that the error was not due to an Error in the ProductService, Licensee shall pay CycuitySaaswedo, at Cycuity’s Saaswedo's then-current and standard consulting rates, for all work performed in connection with such determination, plus reasonable related expenses incurred therewith. Licensee shall not be liable for (Ii) problem determination or repair to the extent problems are due to Errors in the ProductService; or (IIii) work performed under this paragraph in excess of its instructions; or (IIIiii) work performed after Licensee has notified Cycuity Saaswedo that it no longer wishes work on the problem determination to be continued at its possible expense (such notice shall be deemed given when actually received by CycuitySaaswedo). If Licensee instructs Cycuity Saaswedo that it does not wish the problem pursued at its possible expense or if such determination requires effort in excess of Licensee’s 's instructions, Cycuity Saaswedo may, at its sole discretion, elect not to investigate the error with no liability thereforetherefor.

Error Priority Levels. Cycuity Tortuga shall exercise commercially reasonable efforts to correct any Error reported by Licensee in the current unmodified release of Product in accordance with the priority level reasonably assigned to such Error by CycuityTortuga. a. Priority High Errors - Cycuity Tortuga shall respond within one business day and promptly commence the following procedures: (i) assign Cycuity Tortuga engineers to correct the Error; (ii) notify Cycuity Tortuga management that such Errors have been reported and of steps being taken to correct such Error(s); (iii) provide Licensee with periodic reports on the status of the corrections; and (iv) initiate work to provide Licensee with a Patch, Workaround or Fix. If a Patch or Workaround is provided, a Fix will generally be available in the next Product release. b. Priority Medium Errors - Cycuity Tortuga shall respond within one business day and exercise commercially reasonable efforts to provide Licensee with a Patch, Workaround or Fix. If a Patch or Workaround is provided, a Fix will generally be available in a future Product release. c. Priority Low Errors - Cycuity Tortuga will respond within two business days and may provide Licensee with a Patch, Workaround or Fix. If a Patch or Workaround is provided, a Fix may be available in a future Product release. If Cycuity ▇▇▇▇▇▇▇ believes that a problem reported by Licensee may not be due to an Error in a Product, Cycuity Tortuga will so notify Licensee. At that time, Licensee may (1) instruct Cycuity Tortuga to proceed with problem determination at its possible expense as set forth below, or (2) instruct Cycuity Tortuga that Licensee does not wish the problem pursued at its possible expense. If Licensee requests that Cycuity Tortuga proceed with problem determination at its possible expense and Cycuity Tortuga determines that the error was not due to an Error in the Product, Licensee shall pay CycuityTortuga, at CycuityTortuga’s then-current and standard consulting rates, for all work performed in connection with such determination, plus reasonable related expenses incurred therewith. Licensee shall not be liable for (I) problem determination or repair to the extent problems are due to Errors in the Product; or (II) work performed under this paragraph in excess of its instructions; or (III) work performed after Licensee has notified Cycuity Tortuga that it no longer wishes work on the problem determination to be continued at its possible expense (such notice shall be deemed given when actually received by CycuityTortuga). If Licensee instructs Cycuity Tortuga that it does not wish the problem pursued at its possible expense or if such determination requires effort in excess of Licensee’s instructions, Cycuity Tortuga may, at its sole discretion, elect not to investigate the error with no liability therefore.