Severity 2 Error Clause Samples
Severity 2 Error. ESO shall (i) commence Error Correction promptly; (ii) provide an Initial Response within eight hours; (iii) initiate Management Escalation within 48 hours if unresolved; and (iv) provide Customer with a Status Update within forty-eight hours if ESO cannot resolve the Error within forty-eight hours.
Severity 2 Error. PGIC will respond to a reported Severity 2 Error within four (4) hours of receiving a report of the Error along with all available Information that IGT can initially provide. PGIC will provide IGT with status updates every four (4) hours until the Error is resolved.
Severity 2 Error. Professional shall (i) commence Error Correction promptly; (ii) provide an Initial Response within eight hours; (iii) initiate Management Escalation within forty-eight hours if unresolved; and (iv) provide Customer with a Status Update within forty-eight hours if Professional cannot resolve the Error within forty-eight hours.