Severity 3 Error Clause Samples
A Severity 3 Error clause defines and categorizes a specific type of error that has a moderate impact on the functionality of a product or service but does not prevent its basic operation. Typically, this clause outlines that such errors may cause inconvenience or minor loss of functionality, such as a non-critical feature not working as intended, but do not halt the overall system. The core function of this clause is to prioritize issue resolution and set expectations for response times, ensuring that less critical problems are addressed appropriately without diverting resources from more severe issues.
Severity 3 Error. ESO shall (i) commence Error Correction promptly; (ii) provide an Initial Response within three business days; and (iii) provide Customer with a Status Update within seven calendar days if ESO cannot resolve the Error within seven calendar days.
Severity 3 Error. Professional shall (i) commence Error Correction promptly; (ii) provide an Initial Response within three business days; and (iii) provide Customer with a Status Update within seven calendar days if Professional cannot resolve the Error within seven calendar days.
Severity 3 Error. PGIC will respond to a reported Severity 3 Error within one (1) business day of receiving a report of the Error along with all available Information that IGT can initially provide. PGIC will provide IGT with status updates daily until the Error is resolved.