Common use of Customer Service Obligations Clause in Contracts

Customer Service Obligations. The City/County/Village and Grantee acknowledge that the customer service standards and customer privacy protections are set forth in the Cable and Video Customer Protection Law, 220 ILCS 5/22-501 et seq., and enforcement provisions are included in Article /Chapter of the Municipal Code. Enforcement of such requirements and standards and the penalties for non-compliance with such standards shall be consistent with the Cable and Video Customer Protection Law, 220 ILCS 5/22-501 et seq.

Appears in 1 contract

Samples: Comcast Franchise Agreement

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Customer Service Obligations. The City/County/Village City and Grantee acknowledge that the customer service standards and customer privacy protections are set forth in the Cable and Video Customer Protection Law, 220 ILCS 5/22-501 et seq., and Title III, Chapter 14A of the Xxxxx City Code, and enforcement provisions are included in Article /Chapter Section 11-42-11 of the Illinois Municipal Code. Enforcement of such requirements and standards and the penalties for non-non- compliance with such standards shall be consistent with the Cable and Video Customer Protection Law, 220 ILCS 5/22-501 et seq., and Title III, Chapter 14A of the Xxxxx City Code.

Appears in 1 contract

Samples: Cable Television Franchise Agreement

Customer Service Obligations. The City/County/Village City and Grantee acknowledge that the customer service standards and customer privacy protections are set forth in the Cable and Video Customer Protection Law, 220 ILCS 5/22-501 et seq., and enforcement provisions are included in Chapter 26 (Business and Business Regulation), Article /Chapter IV (Cable/Video Service Regulations) of the Xxxxxxxx Municipal Code. Enforcement , and enforcement of such requirements and standards and the penalties for non-compliance with such standards shall be consistent with the Cable and Video Customer Protection Law, 220 ILCS 5/22-501 et seq. and the Xxxxxxxx Municipal Code.

Appears in 1 contract

Samples: Cable Television Franchise Agreement

Customer Service Obligations. The City/County/Village City and the Grantee acknowledge that the customer service standards for Video Services and customer privacy protections are set forth in the Cable and Video Customer Protection Law, 220 ILCS 5/22-501 et seq., and enforcement provisions are included in Article /Chapter of the Municipal Code. Enforcement of such requirements and standards and the penalties for non-compliance with such standards shall be consistent with the Cable and Video Customer Protection Law, 220 ILCS 5/22-501 et seq.

Appears in 1 contract

Samples: I3 Broadband

Customer Service Obligations. The City/County/Village and Grantee acknowledge that the customer service standards and customer privacy protections are set forth in the Cable and Video Customer Protection Law, 220 ILCS 5/22-501 et seq., and enforcement provisions are included in Article /Chapter of the Municipal Code. Enforcement of such requirements and standards and the penalties for non-compliance with such standards shall be consistent with the Cable and Video Customer Protection Law, 220 ILCS 5/22-501 et seq.. Alternate language if Village has not adopted the Customer Service Standards in Ordinance form:

Appears in 1 contract

Samples: Cable Television Franchise Agreement

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Customer Service Obligations. The City/County/Village City and Grantee acknowledge that the customer service standards and customer privacy protections are set forth in the Cable and Video Customer Protection Law, 220 ILCS 5/22-501 et seq., and enforcement provisions are included in Article /Chapter of the Municipal Code. Enforcement of such requirements and standards and the penalties for non-compliance with such standards shall be consistent with the Cable and Video Customer Protection Law, 220 ILCS 5/22-501 et seq.

Appears in 1 contract

Samples: Franchise Agreement

Customer Service Obligations. The City/County/Village City and Grantee acknowledge that the certain customer service standards and customer privacy protections are set forth in the Cable and Video Customer Protection Law, 220 ILCS 5/22-501 et et. seq., and enforcement provisions are included in Article /Chapter of the Municipal Code. Enforcement of such requirements and standards and the penalties for non-compliance with such standards shall be consistent with the Cable and Video Customer Protection Law, 220 ILCS 5/22-501 et et. seq.

Appears in 1 contract

Samples: Franchise Agreement

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