Current methods, procedures and processes Sample Clauses

Current methods, procedures and processes. The state of the art analysis shows various opportunities to enhance existing procedures and processes. As illustrated in the previous section, to act on these opportunities as paradigm shift in the organizational structures is needed. By placing the (network of) communities central in the disaster recovery process, also the existing processes need to be adopted by the platform, and vice versa the processes need to be adapted to fit the platform. While it is important to ensure that the platform fits existing processes as well as possible, to ensure a high adoption level, it is inevitable to adopt certain processes to leverage the potential of engaging directly with communities. Specific examples include the dispatching of responders and allocation of resources. Through the COBACORE platform a more frequent and accurate update of the needs can be obtained, thus requiring organizations to improve the agility of logistical operations. It is also important to design the interface considering existing systems. While the COBACORE platform can support multiple methods of access for each of the user groups, for example via a website, or a mobile application, it is important to consider that many users will already have a preferred method for interaction. The affected community will use various methods, for example depending on the infrastructure available, the familiarity with technology or urgency of the request. For example certain needs might be reported to emergency call centers (112 or 911), other might be reported via general communication channels (phone, emails etc.). A small, but growing, portion of the needs and information in a disaster will be reported via social media. It is therefore important not only to provide own, direct interfaces to the platform but allow various communities to interact with the platform via channels that they already use. For example via Facebook (e.g. for the responding community) or integrated in the call centers applications (e.g. for the professional organizations). Finally, we should consider users acting as proxy for those not able to interact with the systems (regardless of the interface) themselves.
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