Common use of Credit Application Clause in Contracts

Credit Application. Process. Customer must complete two steps in order to qualify for an SLA credit. First, Customer must open a Trouble Ticket in response to Service issues. This first step brings the problem to the attention of Verizon customer service for intervention and repair, as required. The second step is to request the credit in writing from Customer’s account team contact. The timing of the written request varies by Service Level Standard and is described below. The account team receiving the SLA credit request will confirm receipt with Customer by either email or fax. Verizon will then investigate the outage through the Trouble Ticket history and notify Customer of the outcome of the investigation either by email or fax.