Opening a Trouble Ticket Sample Clauses

Opening a Trouble Ticket. In the case that a trouble ticket is required to document an outage or service event for credit compliance, this can be done either through the Customer Service Center or through the web-based Verizon Enterprise Center. The number for the assigned Customer Service Center is printed on Customer's invoice. Access to the Verizon Enterprise Center can be requested at the first use by registering at the Verizon Enterprise Center portal https://enterprisecenter.verizon.com/
Opening a Trouble Ticket. To be eligible to qualify an Outage for an SLA credit, Customer must have requested that an Outage Trouble Ticket be opened on Verizon’s systems. A Trouble Ticket records the Outage event.
Opening a Trouble Ticket. For the Availability, TTR, and Proactive Outage Notification SLAs, an Outage Trouble Ticket must be opened, either by Verizon or Customer. A Trouble Ticket records the Outage.
Opening a Trouble Ticket. A Trouble Ticket can be opened either through the Customer Service Center or through the web-based tool called Service Event Management. The number for the assigned Customer Service Center is printed on Customer's invoice. Access to the Service Event Management tool can be requested at the first use. The tool and registration for new users is located at: https://enterprisecenter.verizon.com/.
Opening a Trouble Ticket. For the Availability, Time to Repair, and Proactive Outage Notification SLAs, a Hard Outage Trouble Ticket must be opened on Verizon’s systems, either by Verizon or by Customer’s request. A Trouble Ticket provides the record of Hard Outage events.
Opening a Trouble Ticket. For the Availability, Time to Repair, and Proactive Outage Notification SLAs, a Hard Outage trouble ticket must be opened on Company’s systems, either by Company or by Customer’s request. A trouble ticket provides the record of Hard Outage events.
Opening a Trouble Ticket. For the Availability, Time to Repair, and Proactive Outage Notification Service Levels, a Hard Outage Trouble Ticket must be opened. A Trouble Ticket provides the record of Hard Outage events.
Opening a Trouble Ticket. For the Availability, Physical TTR, and Proactive Outage Notification SLAs, a Hard Outage trouble ticket must be opened on Verizon’s systems, either by Verizon or pursuant to Customer’s request. For the Network TTR a Soft Outage trouble ticket must be opened on Verizon’s systems, either by Verizon or pursuant to Customer’s request. The trouble ticket provides the record of outage events.
Opening a Trouble Ticket. An Outage Trouble Ticket must be opened, either by Verizon or Customer. A Trouble Ticket records the Outage.
Opening a Trouble Ticket. A Trouble Ticket is required to record the event of a Hard Outage. Routinely Internet Dedicated - Managed Services Operations will generate a trouble ticket for the Customer. The Customer could also notify the appropriate Verizon Customer Service Center or use its Web-based tool to also initiate a trouble ticket. The number for the assigned Customer Service Center is printed on the customer's invoice. Access to the Web-based tool can be requested at the first use or anytime thereafter by contacting your Account Team.