Common use of CONTINUOUS IMPROVEMENT Clause in Contracts

CONTINUOUS IMPROVEMENT. 1.18.1 The Contractor will implement a system that delivers continuous improvement over the Framework Agreement period. By continuous improvement it is meant that improvements are to be delivered for one or more of the following outputs on an on-going basis:  reduction in whole life costs to the Framework Public Bodies;  quality (reliability, delivery, etc.);  user satisfaction;  specified contract service levels; and,  the facilitation or promotion of best practice across the Framework Public Bodies. Continuous improvement will be monitored by the Strategic Contract Manager in the 6 monthly performance reviews with the Contractor.

CONTINUOUS IMPROVEMENT. 1.18.1 The Contractor will implement a system that delivers continuous improvement over the Framework Agreement period. By continuous improvement it is meant that improvements are to be delivered for one or more of the following outputs on an on-going basis:  • reduction in whole life costs to the Framework Public Bodies;  • quality (reliability, delivery, etc.);  • user satisfaction;  • specified contract service levels; and,  • the facilitation or promotion of best practice across the Framework Public Bodies. Continuous improvement will be monitored by the Strategic Contract Manager in the 6 monthly performance reviews with the Contractor.