Common use of Complaints Process Clause in Contracts

Complaints Process. 15.1 The local authority has a complaints procedure for parent carers who are not able to resolve their concerns directly with their provider. 15.2 The provider should ensure they have a complaints procedure in place that is published and accessible for parent carers who are not satisfied their child has received their free entitlement in the correct way, as set out in this agreement and in Early Education and Childcare Statutory guidance for local authorities. 15.3 If a parent carer or provider is not satisfied with the way in which their complaint has been dealt with by the local authority or believes the local authority has acted unreasonably, they can make a complaint to the local authority Ombudsman. Such complaints will only be considered when the local complaints procedures have been exhausted.

Complaints Process. 15.1 17.1 The local authority has a complaints procedure for parent carers who are not able to resolve their concerns directly with their provider. 15.2 17.2 The provider should ensure they have a complaints procedure in place that is published and accessible for parent carers who are not satisfied their child has received their free entitlement in the correct way, as set out in this agreement and in Early Education and Childcare Statutory guidance for local authorities. 15.3 17.3 If a parent carer or provider is not satisfied with the way in which their complaint has been dealt with by the local authority or believes the local authority has acted unreasonably, they can make a complaint to the local authority Ombudsman. Such complaints will only be considered when the local complaints procedures have been exhausted.

Complaints Process. 15.1 18.1 The local authority has a Local Authority’s complaints procedure for parent carers who are not able to resolve their concerns directly with their provideris available as follows: ▇▇▇.▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇/▇▇▇▇▇▇▇▇▇▇/▇▇▇▇▇▇▇/▇▇▇▇▇▇▇▇/ 15.2 18.2 The provider should Provider shall ensure they have a complaints procedure in place that is published and accessible for parent carers parents who are not satisfied their child has received their free funded entitlement in the correct way, as set out in this agreement and in Early Education and Childcare Statutory guidance for local authoritiesauthorities (Annex B). 15.3 18.3 If a parent carer or provider Provider is not satisfied with the way in which their complaint has been dealt with by the local authority Local Authority or believes the local authority Local Authority has acted unreasonably, they can make a complaint to the local authority Local Authority Ombudsman. Such complaints will only be considered when the local complaints procedures have been exhausted.

Complaints Process. 15.1 The local authority has a Local Authority’s complaints procedure for parent carers who are not able to resolve their concerns directly with their provideris available as follows: ▇▇▇. 15.2 ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇/▇▇▇▇▇▇▇▇▇▇/▇▇▇▇▇▇▇/▇▇▇▇▇▇▇▇/ The provider should Provider shall ensure they have a complaints procedure in place that is published and accessible for parent carers parents who are not satisfied their child has received their free funded entitlement in the correct way, as set out in this agreement and in Early Education and Childcare Statutory guidance for local authorities. 15.3 authorities (Annex B). If a parent carer or provider Provider is not satisfied with the way in which their complaint has been dealt with by the local authority Local Authority or believes the local authority Local Authority has acted unreasonably, they can make a complaint to the local authority Local Authority Ombudsman. Such complaints will only be considered when the local complaints procedures have been exhausted.