Common use of Complaints Process Clause in Contracts

Complaints Process. 19.1 The Supplier shall notify NHS Supply Chain of any formal written complaints made by other Participating Authorities relating to the Supplier’s noncompliance with any of its obligations under any Contract within two (2) Business Days of the Supplier becoming aware of such complaints. 19.2 Without prejudice to any rights and remedies that the Participating Authority may have under the relevant Contract and/or NHS Supply Chain may have under this Framework Agreement, the Supplier shall use its reasonable endeavours to resolve such complaint within ten (10) Business Days and in so doing, shall deal with the complaint fully, expeditiously and fairly. 19.3 Within two (2) Business Days of a written request by NHS Supply Chain, the Supplier shall provide further reasonable details of the complaint to NHS Supply Chain, including details of the steps being taken to progress its resolution and, following its resolution, details of how and when the complaint was resolved.

Complaints Process. 19.1 The Supplier shall notify NHS Supply Chain of any formal written complaints made by other Participating Authorities relating to the Supplier’s noncompliance with any of its Revision: 7 August 2017 Page 22 of 90 obligations under any Contract within two (2) Business Days of the Supplier becoming aware of such complaints. 19.2 Without prejudice to any rights and remedies that the Participating Authority may have under the relevant Contract and/or NHS Supply Chain may have under this Framework Agreement, the Supplier shall use its reasonable endeavours to resolve such complaint within ten (10) Business Days and in so doing, shall deal with the complaint fully, expeditiously and fairly. 19.3 Within two (2) Business Days of a written request by NHS Supply Chain, the Supplier shall provide further reasonable details of the complaint to NHS Supply Chain, including details of the steps being taken to progress its resolution and, following its resolution, details of how and when the complaint was resolved.

Complaints Process. 19.1 The Supplier shall notify NHS Supply Chain of any formal written complaints made by other Participating Authorities relating to the Supplier’s noncompliance with any of its Revision: 7 August 2017 Page 21 of 70 obligations under any Contract within two (2) Business Days of the Supplier becoming aware of such complaints. 19.2 Without prejudice to any rights and remedies that the Participating Authority may have under the relevant Contract and/or NHS Supply Chain may have under this Framework Agreement, the Supplier shall use its reasonable endeavours to resolve such complaint within ten (10) Business Days and in so doing, shall deal with the complaint fully, expeditiously and fairly. 19.3 Within two (2) Business Days of a written request by NHS Supply Chain, the Supplier shall provide further reasonable details of the complaint to NHS Supply Chain, including details of the steps being taken to progress its resolution and, following its resolution, details of how and when the complaint was resolved.

Complaints Process. 19.1 The Supplier shall notify NHS Supply Chain of any formal written complaints made by other Participating Authorities relating to the Supplier’s noncompliance with any of its Revision: 7 August 2017 Page 20 of 59 obligations under any Contract within two (2) Business Days of the Supplier becoming aware of such complaints. 19.2 Without prejudice to any rights and remedies that the Participating Authority may have under the relevant Contract and/or NHS Supply Chain may have under this Framework Agreement, the Supplier shall use its reasonable endeavours to resolve such complaint within ten (10) Business Days and in so doing, shall deal with the complaint fully, expeditiously and fairly. 19.3 Within two (2) Business Days of a written request by NHS Supply Chain, the Supplier shall provide further reasonable details of the complaint to NHS Supply Chain, including details of the steps being taken to progress its resolution and, following its resolution, details of how and when the complaint was resolved.