Common use of COMPLAINTS HANDLING PROCEDURE Clause in Contracts

COMPLAINTS HANDLING PROCEDURE. 8.1 Complaints shall be addressed, in the first instance, to the Customer Support Department. If the Client received a response from the Customer Support Department but deems that the complaint needs to be raised further, then the Client shall contact the Compliance Department. Both of the Departments shall examine the complaints as required by taking into account the Terms and Conditions of the Company.

COMPLAINTS HANDLING PROCEDURE. 8.1 Complaints shall 32.1 If the Client has any complaint in relation to the service provided by the Company the complaint should be addressed, in the first instance, to the Customer Support Department. If the Client received receives a response from the Customer Support Service Department but deems that the complaint needs to be raised further, then further the Client shall may contact the Compliance DepartmentDepartment that is an independent department within Company. Both of the Departments Customer Support Department and the Compliance Department shall thoroughly examine the any complaints as required by required, taking into account any information contained within the Terms books and Conditions records of the Company, including but not limited to the Client’s Trading Account journal.