Common use of COMPLAINTS HANDLING PROCEDURE Clause in Contracts

COMPLAINTS HANDLING PROCEDURE. As a firm licensed by the Safeagent Scheme, Taylors Lettings aim, at all times, to provide the highest standards of service to all landlords and tenants but, to ensure that your interests are safeguarded, we offer the following: • If you believe you have a grievance, please write in the first instance to Xxx-Xxxx Xxxxxxxx-Xxxxx, Office Manager at the following address: Taylors Lettings 2 New Rents Xxxxxxx XX00 0XX • The grievance will be acknowledged within 3 working days and then investigated thoroughly in accordance with established in-house procedures. A formal written outcome of the complaint will be sent to you within 21 days. If the investigation requires longer than this timescale we will advise you in writing and confirm our revised response date. • If you remain dissatisfied with the result of the internal investigation please contact Mr R Xxxxxx, Director, who will review the complaint. • Following the conclusion of our in-house review we will write to you with a final written statement. • If dissatisfied with the conclusion of our in-house review of your complaint, you can refer the matter to: The Property Ombudsman Xxxxxxx Xxxxx

COMPLAINTS HANDLING PROCEDURE. As a firm licensed by the Safeagent Scheme, Taylors Lettings aim, at all times, to provide the highest standards of service to all landlords and tenants but, to ensure that your interests are safeguarded, we offer the following: • If you believe you have a grievance, please write in the first instance to Xxx-Xxxx Xxxxxxxx-Xxxxx, Office Manager at the following address: Taylors Lettings 2 New Rents Xxxxxxx XX00 0XX • The grievance will be acknowledged within 3 working days and then investigated thoroughly in accordance with established in-house procedures. A formal written outcome of the complaint will be sent to you within 21 days. If the investigation requires longer than this timescale we will advise you in writing and confirm our revised response date. • If you remain dissatisfied with the result of the internal investigation please contact Mr R X Xxxxxx, Director, who will review the complaint. • Following the conclusion of our in-house review we will write to you with a final written statement. • If dissatisfied with the conclusion of our in-house review of your complaint, you can refer the matter to: The Property Ombudsman Xxxxxxx Xxxxx