Common use of COMPLAINTS HANDLING PROCEDURE Clause in Contracts

COMPLAINTS HANDLING PROCEDURE. 29.1 If the Client has any complaint in relation to the service provided by the Company the complaint should be addressed, in the first instance, to the Customer Support Department. If the Client receives a response from the Customer Service Department but deems that the complaint needs to be raised further the Client may contact the Compliance Department that is an independent department within Company. Both the Customer Support Department and the Compliance Department shall thoroughly examine any complaints as required, taking into account any information contained within the books and records of the Company, including but not limited to the Client’s Trading Account journal.

COMPLAINTS HANDLING PROCEDURE. 29.1 31.1 If the Client has any complaint in relation to the service provided by the Company the complaint should be addressed, in the first instance, to the Customer Support Department. If the Client receives a response from the Customer Service Department but deems that the complaint needs to be raised further the Client may contact the Compliance Department that is an independent department within Company. Both the Customer Support Department and the Compliance Department shall thoroughly examine any complaints as required, taking into account any information contained within the books and records of the Company, including but not limited to the Client’s Trading Account journal.