Communication Log Clause Samples

Communication Log. The Proposed Plan will require DVR to establish and maintain a Log that reports any effective communication request made by a client or potential client that is out-of-the-ordinary or is denied by DVR. The Proposed Plan will describe examples of the types of requests that are to be considered “ordinary” and, as such, would not need to be logged unless denied. The Log documentation will include: the requested auxiliary aid or service, the DVR staff member who received and responded to the request, and whether the request was honored, denied or modified. If the request was denied or modified, the Log will reflect whether an alternative auxiliary aid or service was offered and, if so, whether the alternative was accepted. The Log will also reflect the same information regarding all complaints made to DVR regarding effective communication issues and how those complaints were resolved.