Cloud Support Sample Clauses

Cloud Support. Licensor shall provide the DataSelf Cloud Support as described in Exhibit A. Licensee acknowledges that the DataSelf Cloud is hosted on a third-party cloud environment, and Licensor’s sole obligation with respect to performance is to provide the DataSelf Cloud Support.
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Cloud Support. Under our “Cloud Support” offering, we will provide ongoing access to Cloud expertise to help you maximize the performance and agility and minimize the cost of your MicroStrategy Cloud Platform deployment, as further described in the MCE Service Guide. Your purchase of Cloud Support entitles you to request Cloud Support up to the number of hours stated on an order for the tasks described above and on the order. Hours not requested during the MCE Service Term will expire. You will be invoiced periodically for Cloud Support delivered in excess of the stated Cloud Support hours at the hourly rates listed on an order. You will reimburse us for all reasonable expenses we incur when delivering Cloud Support.
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Cloud Support. SISW will provide support for PlantSight Services as follows Cloud Support Description Basic level of Cloud Support included in the subscriptions of standard PlantSight Services. Support Availability 7 am to 3 pm (Local Time) Monday to Friday, excluding local holidays Web Support  End-to-end Supportability  Release Update InformationSolution Center  Support via web and platform for social business collaboration
Sample 1
Cloud Support. Licensor shall provide the Sisense Cloud Support as described in the Sisense Cloud Support Terms attached hereto as Exhibit B throughout the term of the Sales Order(s) under which the Sisense Cloud is provided. Licensee acknowledges that the Sisense Cloud is hosted on a third- party cloud environment, and Licensor’s sole obligation with respect to the performance of the Environment is to provide the Sisense Cloud Support.
Sample 1
Cloud Support. SISW will classify each reported, verifiable, and reproducible incident according to the following table. Online status is reported at xxxxx://xxxxxx.xxxxxxx.xxx/. Cloud Support Description Basic level of Cloud Support included in the subscriptions of standard PlantSight Services. Support Availability 7 am to 3 pm (Local Time) Monday to Friday, excluding local holidays Web Support  End-to-end Supportability  Release Update InformationSolution Center  Support via web and platform for social business collaboration  Support via chat in English from 8 am to 6 pm EST, Monday to Friday for Severity 3 & 4 only
Sample 1
Cloud Support. Under our “Cloud Support” offering, we will provide ongoing access to Cloud expertise to help you maximize the performance and agility and minimize the cost of your MicroStrategy Cloud Platform deployment, as further described in the MCE Service Guide. Your purchase of Cloud Support entitles you to request Cloud Support up to the number of hours stated on an order for the tasks described above and on the order. Hours not requested during the MCE Service Term will expire. You will be invoiced periodically for Cloud Support delivered in excess of the stated Cloud Support hours at the hourly rates listed on an order. You will reimburse us for all reasonable expenses we incur when delivering Cloud Support. Cloud Infrastructure. Under our “Cloud Infrastructure” offering, we will procure certain cloud infrastructure service offerings on your behalf from our third-party service provider (either Amazon Web Services or Microsoft Azure, as applicable) to host the MicroStrategy Cloud Platform in a MicroStrategy Cloud Environment, as further described in the MCE Service Guide; those infrastructure service offerings will be operated out of a data center location or region specified on an order. Each MCE Service order will list the minimum amount you will pay us during the MCE Service Term for the cloud infrastructure service offerings based on your anticipated infrastructure needs, which will reflect the fees that we anticipate we will incur from our Third-Party Solution infrastructure provider (either Amazon Web Services or Microsoft Azure, as applicable) for those offerings plus twenty percent (20%). Following the execution of an order, you may request in writing (including by email) that we procure additional cloud infrastructure service offerings during the MCE Service Term and we will procure those on your behalf. We will invoice you periodically for any additional fees that we incur from our Third-Party Solution infrastructure provider arising from your use of the MCE Service, including for those additional offerings, plus twenty percent (20%).
Sample 1
Cloud Support. SISW will provide support for APS Services as follows Cloud Support Description Basic level of Cloud Support included in the subscriptions of standard APS Services. Support Availability 7 am to 3 pm (Local Time) Monday to Friday, excluding local holidays Web Support  End-to-end Supportability  Release Update InformationSolution Center  Support via web and platform for social business collaboration
Sample 1
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Related to Cloud Support

  • Child Support (Applicable if the Party is a natural person, not a corporation or partnership.) Party states that, as of the date the Agreement is signed, he/she:

  • Customer Support If Customer is entitled to receive Customer Support as part of a separately purchased Service Plan, Sage warrants that while Customer’s Service Plan is in effect and if it has paid all required Service Plan fees, Sage will use qualified personnel to provide Customer Support in a professional manner consistent with industry standards. Customer’s sole remedy under this section 5.2 is limited to Sage’s re-performance of the Customer Support services giving rise to Customer’s claim.

  • Technical Support State Street will provide technical support to assist the Fund in using the System and the Data Access Services. The total amount of technical support provided by State Street shall not exceed 10 resource days per year. State Street shall provide such additional technical support as is expressly set forth in the fee schedule in effect from time to time between the parties (the “Fee Schedule”). Technical support, including during installation and testing, is subject to the fees and other terms set forth in the Fee Schedule.

  • Technical Support Services 2.1 The technical support services (the "Services"): Party A agrees to provide to Party B the relevant services requested by Party B, which are specified in Exhibit 1 attached hereto ("Exhibit 1").

  • Services and Support 1.1 In exchange for your continued compliance with this Agreement, and any modification to this Agreement made by Intuit in accordance with Sections A.11, you shall have access to the Software/Subscription in accordance with the following provisions:

  • Service and Support 1. Brainlab shall be responsible for providing service and support for the Brainlab Technology in all Fields of Use. Brainlab shall be responsible for providing Xxxxx 0 and Level 2 service and support to customers for Products sold by Brainlab in the Therapeutic Delivery Field of Use and for Integrated Products sold by Brainlab in the MR Guided Stereotactic Placement Field of Use. Level 1 support shall include onsite training, help desk services, reseller interfacing, problem isolation and diagnosis, and Level 2 support shall include loading bug fixes, patches, and minor repair services. To the extent relating to SurgiVision Technology, SurgiVision shall provide Level 3 support, which shall include backup support services to assist Brainlab in meeting Level 1 and Level 2 support obligations by addressing certain technical support issues that are beyond the scope of Brainlab’s expertise. Brainlab will pay SurgiVision for Xxxxx 0 support services at standard rates as described in Appendix C, provided that such services were not required for Co-Development and Distribution Agreement between SurgiVision, Inc. and Brainlab Aktiengesellschaft CONFIDENTIAL warranty repair as contemplated in section X.3 below. Appendix C may be changed from time to time, as appropriate upon the mutual agreement of Brainlab and SurgiVision. SurgiVision will provide spare parts and other items for service to Brainlab at a price equal to [***]. Brainlab reserves the right to offer service packages to the end customer at its discretion.

  • TAX SUPPORT SERVICES BNY Mellon shall provide the following tax support services for each Fund: § Provide various data and reports as agreed upon in the SLDs to support TRP’s tax reporting and tax filing obligations, including: · Wash sales reporting; · QDI reporting; · DRD reporting; · PFIC analysis; · Straddle analysis; · Paydown adjustments; · Equalization debit adjustments · Tax compliance under §851, §817(h); · Foreign bond sale analysis (§988); · Troubled debt analysis; · Estimation of income for excise tax purposes; · Swap analysis; · Inflation adjustments; · §1256 adjustments; · Market discount analysis; · OID adjustments; · CPDI analysis; · Shareholder tax reporting information (e.g. FTC, UGG income, foreign source income by country, exempt income by state); § Provide data, and reports based on such data, maintained by BNY Mellon on its fund accounting platform as reasonably requested by TRP to support TRP’s obligations to comply with requests from tax authorities and TRP’s tax reporting and tax filing obligations. § Assist with other tax-related data needs as mutually agreed upon in writing from time-to-time.

  • Training and Support Licensor shall offer installation support to the Licensee and each of the Members, including assisting with the implementation of any Licensor software. Licensor will provide appropriate training to Licensee and Member staff relating to the use of the Licensed Materials and any Licensor software. Licensor will offer reasonable levels of continuing support to assist Licensee and Members in use of the Licensed Materials, including providing help files and other appropriate user documentation in connection with the use of and access to Licensed Materials. Licensor will, at a minimum, make its personnel available by email, telephone or via the Web, or in person during Licensor’s regular business hours, Monday through Friday, for training and user access support.

  • Maintenance and Support Services As long as you are not using the Help Desk as a substitute for our training services on the Tyler Software, and you timely pay your maintenance and support fees, we will, consistent with our then-current Support Call Process:

  • Maintenance and Support Company is solely responsible for providing any maintenance and support services with respect to the Company application, as specified in this Agreement, or as required under applicable law. You acknowledge that each App Distributor has no obligation whatsoever to furnish any maintenance and support services with respect to the Company application. (3) WARRANTY: Company is solely responsible for any product warranties, whether express or implied by law, to the extent not effectively disclaimed. In the event of any failure of the Company application to conform to any applicable warranty, you may notify an App Distributor, and the App Distributor, in accordance with its terms and policies, may refund the purchase price, if any, paid for the Company application, and to the maximum extent permitted by applicable law, an App Distributor will have no other warranty obligation whatsoever with respect to the Company application, and any other claims, losses, liabilities, damages, costs or expenses attributable to any failure to conform to any warranty will be Company’s sole responsibility. (4)

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