Cloud Support Sample Clauses

Cloud Support. Under our “Cloud Support” offering, we will provide ongoing access to Cloud expertise to help you maximize the performance and agility and minimize the cost of your MicroStrategy Cloud Platform deployment, as further described in the MCE Service Guide. Your purchase of Cloud Support entitles you to request Cloud Support up to the number of hours stated on an order for the tasks described above and on the order. Hours not requested during the MCE Service Term will expire. You will be invoiced periodically for Cloud Support delivered in excess of the stated Cloud Support hours at the hourly rates listed on an order. You will reimburse us for all reasonable expenses we incur when delivering Cloud Support.

Cloud Support. SISW will provide support for APS Services as follows Cloud Support Description Basic level of Cloud Support included in the subscriptions of standard APS Services. Support Availability 7 am to 3 pm (Local Time) Monday to Friday, excluding local holidays Web Support  End-to-end Supportability  Release Update Information  Solution Center  Support via web and platform for social business collaboration 

Cloud Support. Under our “Cloud Support” offering, we will provide ongoing access to Cloud expertise to help you maximize the performance and agility and minimize the cost of your MicroStrategy Cloud Platform deployment, as further described in the MCE Service Guide. Your purchase of Cloud Support entitles you to request Cloud Support up to the number of hours stated on an order for the tasks described above and on the order. Hours not requested during the MCE Service Term will expire. You will be invoiced periodically for Cloud Support delivered in excess of the stated Cloud Support hours at the hourly rates listed on an order. You will reimburse us for all reasonable expenses we incur when delivering Cloud Support. Cloud Infrastructure. Under our “Cloud Infrastructure” offering, we will procure certain cloud infrastructure service offerings on your behalf from our third-party service provider (either Amazon Web Services or Microsoft Azure, as applicable) to host the MicroStrategy Cloud Platform in a MicroStrategy Cloud Environment, as further described in the MCE Service Guide; those infrastructure service offerings will be operated out of a data center location or region specified on an order. Each MCE Service order will list the minimum amount you will pay us during the MCE Service Term for the cloud infrastructure service offerings based on your anticipated infrastructure needs, which will reflect the fees that we anticipate we will incur from our Third-Party Solution infrastructure provider (either Amazon Web Services or Microsoft Azure, as applicable) for those offerings plus twenty percent (20%). Following the execution of an order, you may request in writing (including by email) that we procure additional cloud infrastructure service offerings during the MCE Service Term and we will procure those on your behalf. We will invoice you periodically for any additional fees that we incur from our Third-Party Solution infrastructure provider arising from your use of the MCE Service, including for those additional offerings, plus twenty percent (20%).

Cloud Support. Licensor shall provide the Sisense Cloud Support as described in the Sisense Cloud Support Terms attached hereto as Exhibit B throughout the term of the Sales Order(s) under which the Sisense Cloud is provided. Licensee acknowledges that the Sisense Cloud is hosted on a third- party cloud environment, and Licensor’s sole obligation with respect to the performance of the Environment is to provide the Sisense Cloud Support.

Cloud Support. SISW will classify each reported, verifiable, and reproducible incident according to the following table. Online status is reported at ▇▇▇▇▇://▇▇▇▇▇▇.▇▇▇▇▇▇▇.▇▇▇/. Cloud Support Description Basic level of Cloud Support included in the subscriptions of standard PlantSight Services. Support Availability 7 am to 3 pm (Local Time) Monday to Friday, excluding local holidays Web Support  End-to-end Supportability  Release Update Information  Solution Center  Support via web and platform for social business collaboration 

Cloud Support. SISW will provide support for PlantSight Services as follows Cloud Support Description Basic level of Cloud Support included in the subscriptions of standard PlantSight Services. Support Availability 7 am to 3 pm (Local Time) Monday to Friday, excluding local holidays Web Support ✓ End-to-end Supportability ✓ Release Update Information ✓ Solution Center ✓ Support via web and platform for social business collaboration ✓