Common use of Client Service Outage Clause in Contracts

Client Service Outage. The SLAs shall not apply in the event of any Client-caused Service outage that prohibits or otherwise limits BlueVoyant from providing the Service, delivering the SLAs, including, but not limited to, Client’s misconduct, negligence, inaccurate or incomplete information, modifications made to the Services, or any unauthorized modifications made to any managed hardware or software Devices by Client, its employees, agents, or third parties acting on behalf of Client.

Client Service Outage. The SLAs shall not apply in the event of any Client-caused Service outage that prohibits or otherwise otherwise, limits BlueVoyant from providing the Service, delivering the SLAs, including, but not limited to, Client’s misconduct, negligence, inaccurate or incomplete information, modifications made to the Services, or any unauthorized modifications made to any managed hardware hardware, software (including Splunk Cloud Platform), or software Devices devices by Client, its employees, agents, or third parties acting on behalf of the Client.