Call Center Standards. The MCP must provide assistance to members through a member services toll-free call-in system pursuant to OAC rule 5101:3-26-08.2(A)(1). MCP member services staff must be available nationwide to provide assistance to members through the toll-free call-in system every Monday through Friday, at ail times during the hours of 7:00 am to 7:00 pm Eastern Time, except for the following major holidays: • New Year's Day • Xxxxxx Xxxxxx Xxxx'x Birthday • Memorial Day • Independence Day • Labor Day • Thanksgiving Day • Christmas Day
Appears in 1 contract
Samples: Ohio Medical Assistance Provider Agreement (Wellcare Health Plans, Inc.)
Call Center Standards. The MCP must provide assistance to members through a member services toll-free call-in system pursuant to OAC rule 5101:3-26-08.2(A)(1). MCP member services staff must be available nationwide to provide assistance to members through the toll-free call-in system every Monday through Friday, at ail all times during the hours of 7:00 am a.m to 7:00 pm p.m Eastern Time, except for the following major holidays: • New Year's Day • Xxxxxx Xxxxxx Xxxx'x Birthday • Memorial Day • Independence Day • Labor Day • Thanksgiving Day • Christmas Day
Appears in 1 contract
Samples: Ohio Medical Assistance Provider Agreement for Managed Care Plan (Wellcare Health Plans, Inc.)
Call Center Standards. The MCP must provide assistance to members through a member services toll-free call-in system pursuant to OAC rule 5101:3-26-08.2(A)(1). MCP member services staff must be available nationwide to provide assistance to members through the toll-free call-in system every Monday through Friday, at ail all times during the hours of 7:00 am to 7:00 pm Eastern Time, except for the following major holidays: • New Year's ’s Day • Xxxxxx Xxxxxx Xxxx'x Xxxx’x Birthday • Memorial Day • Independence Day • Labor Day • Thanksgiving Day • Christmas Day
Appears in 1 contract
Samples: Molina Healthcare Inc
Call Center Standards. The MCP must provide assistance to members through a member services toll-free call-in system pursuant to OAC rule 5101:3-26-08.2(A)(1). MCP member services staff must be available nationwide to provide assistance to members through the toll-free call-in system every Monday through Friday, at ail all times during the hours of 7:00 am to 7:00 pm Eastern Time, except for the following major holidays: • · New Year's ’s Day • · Xxxxxx Xxxxxx Xxxx'x Xxxx’x Birthday • · Memorial Day • · Independence Day • · Labor Day • · Thanksgiving Day • · Christmas Day
Appears in 1 contract
Samples: CFC Provider Agreement (Wellcare Health Plans, Inc.)
Call Center Standards. The MCP must provide assistance to members through a member services toll-free call-in system pursuant to OAC rule 5101:3-26-08.2(A)(1). MCP member services staff must be available nationwide to provide assistance to members through the toll-free call-in system every Monday through Friday, at ail all times during the hours of 7:00 am a.m to 7:00 pm p.m Eastern Time, except for the following major holidays: • New Year's ’s Day • Xxxxxx Xxxxxx Xxxx'x Xxxx’x Birthday • Memorial Day • Independence Day • Labor Day • Thanksgiving Day • Christmas Day
Appears in 1 contract
Samples: Medical Assistance Provider Agreement (Molina Healthcare Inc)
