Calculation of VNS Full Level of Service TTR Sample Clauses

Calculation of VNS Full Level of Service TTR. The Customer’s TTR will be based on the Priority One (Hard Outage) time per VNF for each outage event. The TTR time starts when a trouble ticket is opened as a Priority One (Hard Outage) by Verizon or the Customer, and concludes with the restoration ofVNF. VNF TTR (Hrs.) = Length of trouble ticket resolution for Priority One Ticket (Hard Outage per VNF).
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Related to Calculation of VNS Full Level of Service TTR

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