Total Downtime definition

Total Downtime means the total number of minutes in the month that the Services are not Available, including Customer Downtime, Planned Downtime and Force Majeure Downtime; and

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Total Downtime. The Total Downtime is measured monthly based on the cumulative number of hours in the immediately preceding twelve (12) month period during which Damage to the Conduit Network causes Google Fiber to be unable to provide service to its customers. Any incident of Damage to the Licensed Conduit for which City both responds with personnel on site in under four (4) hours and completes repair in under twelve (12) hours will not be included for purposes of calculating the Total Downtime.

Total Downtime means the total aggregated Downtime per calendar month. Unscheduled Emergency Maintenance means any maintenance activities performed in the Bell network as a result of a Threat or an Emergency. A Threat is defined as a situation or condition that would not normally cause an outage to a Customer but introduces a very low risk to Services or may lead to a brief Service interruption. Examples include optical cable splicing, contractor working near Bell fibre cables or applying a required software upgrade from an equipment vendor.

Examples of Total Downtime in a sentence

• By way of example, the Total Downtime requirement is not met in a given month if, during the immediately preceding twelve (12) month period, the Total Downtime was 400 hours and the reconciled number of Servable Addresses in such month is 38,000.

• For purposes of calculating the Total Downtime Ratio, the total number of Servable Addresses will for deemed to be the reconciled number of Servable Addresses for the month in which the requirement is measured.

• Availability SLA percentages are calculated as: ((Total Minutes in Contract Month – Total Downtime Minutes in Contract Month) / Total Minutes in Contract Month) x 100.

• The Total Downtime requirement is a ratio that may not exceed one (1) hour of Total Downtime for every 100 Servable Addresses, rounded to the nearest 100 Servable Addresses ("Total Downtime Ratio").

• Total Downtime includes all Downtime events within the Unisys Environment regardless of the cause of the Downtime.

• Total Downtime: The time the system is unavailable to the Client.

• Availability is calculated as follows: Availability percentage = unplanned Downtime (Total Downtime- approved Downtime) divided by Total time (24X7).

• The total installed system (to calculate Availability) will be determined by the number of all X-Ray Machines and AMDs. Availability = Total Downtime (hrs) of all X-Ray Machines and AMDs / Available hours (24hrs x days in month x total number of installed X-Ray Machines and AMDs) Downtime will be recorded when one or more X-Ray Machines and AMD is out of operation.

• Fourth, the Provider shall divide the Total Downtime Value by the number of Total Downtime Hours, with the quotient being the “Per Hour Credit”.

• A "Service Level Default" occurs when one or more of the following occurs: The Blockage MTTR and/or the Conduit Cut MTTR is not met during a given calendar month; The Total Downtime exceeds the number of hours calculated in accordance with Section 1.3 above based on the ratio of one (1) hour for every 100 Servable Addresses; The City does not complete the installation of a Go-Back Drop Conduit or Non-Standard Drop Conduit within the timeframes set out in Section 1.4 above.

More Definitions of Total Downtime

Total Downtime means the total number of minutes in the month that the DTMS Service is not Available, including Planned Downtime and Force Majeure Downtime.

Total Downtime means the total number of minutes in the month that the Services are not Available, including Customer Downtime, Planned Downtime and Force Majeure Downtime; and “Total Minutes” means the total number of minutes in the month. Other: Minutes: For the purposes of measuring any of Force Majeure Downtime, Planned Downtime, and Total Downtime, a fraction of a minute that is less than a half minute will be rounded down and a fraction of a minute that is half a minute or greater will be rounded up. Planned Downtime: Planned Downtime is limited to 240 minutes in each month and any additional minutes in a month during which the Services are not Available due to maintenance work performed by or on behalf of Asis will be considered part of Total Downtime. Subject to the provisions of this Agreement, if ▇▇▇▇ does not achieve Uptime of 99.9% during a month then Asis will provide the Customer with a credit calculated as set forth in section 5.4. Asis will apply the Service Level Credit to the next invoice issued by it for Subscription Fees payable by the Customer. Subject to section 6, a Service Level Credit is the Customer’s sole and exclusive remedy, and Asis’ entire responsibility and liability, if Asis does not achieve the Service Level Guarantee. Service Level Credits are not convertible to a cash refund or transferable to any other person. The Customer will not be entitled to a Service Level Credit if the Customer is in breach of its material obligations under this Agreement and such breach has resulted in the Service Level Credit being payable. Calculation: A Service Level Credit will be a percentage of the applicable monthly Subscription Fees paid or payable by the Customer for the relevant month. The applicable percentage will vary depending upon the Uptime during the month, as set forth in the table below. less than 99.9% but greater than or equal to 99.8% 1.0 % less than 99.8% but greater than or equal to 99.7% 2.5 %

Total Downtime means the total number of minutes in a given calendar month that the Site is not Available.